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Come and join the L&D Collective for more great learning insights, resources, and events!",[154,157,159],{"start":52,"end":155,"type":156},117,"em",{"start":52,"end":155,"type":158},"strong",{"start":160,"end":161,"type":162,"data":163},37,60,"hyperlink",{"link_type":164,"url":165},"Web","https:\u002F\u002F360learning.com\u002Fthe-l-and-d-collective\u002F","RichText$a0b149d2-6ab4-4c26-b739-0c07b26c100c","RichText",{"variation":132,"version":133,"items":169,"primary":171,"id":173,"slice_type":174,"slice_label":48},[170],{},{"wistia_id":172},"nnem0xmskd","WistiaVideo$b79a3f66-551f-4592-b621-af2b58888a5c","WistiaVideo",{"variation":132,"version":133,"items":176,"primary":178,"id":217,"slice_type":167,"slice_label":48},[177],{},{"text":179},[180,185,194,197,207,210],{"type":181,"text":182,"spans":183,"direction":184},"heading2","The intertwined challenges Flatiron is solving today",[],"ltr",{"type":139,"text":186,"spans":187,"direction":184},"At Flatiron Health, Laura is on the Talent Development team and focuses on talent management, succession planning, coaching, and executive development. ",[188],{"start":189,"end":190,"type":162,"data":191},3,18,{"link_type":164,"url":192,"target":193},"https:\u002F\u002Fflatiron.com\u002F","_blank",{"type":139,"text":195,"spans":196,"direction":184},"“My team has a pretty broad remit,” she notes. “We wear quite a few hats—we do everything from DEI learning to onboarding to manager training.”",[],{"type":139,"text":198,"spans":199,"direction":184},"Like most tech companies, Flatiron faces the intertwined challenges of employee engagement and retention. ",[200,202],{"start":52,"end":201,"type":158},106,{"start":203,"end":204,"type":162,"data":205},10,24,{"link_type":164,"url":206,"target":193},"https:\u002F\u002F360learning.com\u002Fblog\u002Fenterprise-tech-learning-scale",{"type":139,"text":208,"spans":209,"direction":184},"“To my knowledge, there isn't necessarily a silver bullet for retention because people leave for different reasons, but there is a correlation between engagement and retention. 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Learn, teach, grow day",[],{"type":139,"text":413,"spans":414},"The first initiative is Learn, Teach, Grow Day dedicated to learning and career development.",[],{"type":139,"text":416,"spans":417},"“Essentially, this creates a dedicated time and space for career development and learning. And what my colleague Winnie has done–she was the architect behind this–is give employees a menu of learning options,” says Laura.",[],{"type":139,"text":419,"spans":420},"During Learn, Teach, Grow days, we encourage people to truly focus on learning, which people can do in alignment with their goals. In the past, Laura and her team have offered spot coaching with external coaches, peer-to-peer learning sessions, and virtual reality training through a DEI vendor.",[],{"type":139,"text":422,"spans":423},"“The results have been positive,” she says. “We're coming up on our second iteration of doing a Learn, Teach, Grow Day. We’ve had great feedback and people appreciate having dedicated time to focus on themselves and what they want to get out of their career.”",[],{"type":139,"text":425,"spans":426},"Flatiron’s Learn, Teach, Grow Day initiative for driving engagement highlights the advantages of collaborative learning. By offering a dedicated day for career development and opportunities for peer-to-peer learning, employees are making the most of the day to focus on what’s important to them and how to get the most out of their careers.",[427,429],{"start":52,"end":428,"type":158},340,{"start":430,"end":401,"type":162,"data":431},97,{"link_type":164,"url":432},"https:\u002F\u002F360learning.com\u002Fcollaborative-learning\u002F","RichText$baa659d6-0fdd-4328-9216-bf5c39ed86a9",{"variation":132,"version":133,"items":435,"primary":437,"id":442,"slice_type":443,"slice_label":48},[436],{},{"quote_text":438},[439],{"type":139,"text":440,"spans":441},"By offering a dedicated day for career development and opportunities for peer-to-peer learning, employees are making the most of the day to focus on what’s important to them and how to get the most out of their careers.",[],"BlogArticleQuote$7245cdbc-8175-4e85-a01f-9933a97b5c72","BlogArticleQuote",{"variation":132,"version":133,"items":445,"primary":447,"id":464,"slice_type":167,"slice_label":48},[446],{},{"text":448},[449,452,455,458,461],{"type":409,"text":450,"spans":451},"2. Hybrid Working Week program",[],{"type":139,"text":453,"spans":454},"Next up, Laura and the team hold what they call ‘Hybrid Working Week’, which came about as a result of Flatiron’s transition to a flexible, hybrid way of working. ",[],{"type":139,"text":456,"spans":457},"“The program is all about provisioning people with the tools for hybrid work,” she says. “We’ve partnered with an organization called Charter that focuses on giving people tools to make the hybrid model work on a practical basis.”",[],{"type":139,"text":459,"spans":460},"Other offered sessions include using different collaboration tools such as Miro or Jamboard or Flatiron's new conference room technology. They also had a podcast where they interviewed employees on what it meant to be a hybrid employee. ",[],{"type":139,"text":462,"spans":463},"“We also host mindful in-person events such as coffee chats, and Leadership Roundtables. We’ve had a really successful happy hour that our CEO attended as well as an in-person breakfast,” Laura explains.",[],"RichText$753d096e-0421-4229-90ed-16bb5918ab7d",{"variation":132,"version":133,"items":466,"primary":468,"id":504,"slice_type":167,"slice_label":48},[467],{},{"text":469},[470,473,476,479,482,485,488,491,494],{"type":409,"text":471,"spans":472},"3. 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With such a large remit, the L&D team needs to establish training consistency and effectiveness at all times. ",[],{"type":139,"text":854,"spans":860},[],{"type":139,"text":862,"spans":863},"In addition to ensuring employees receive a consistent learning experience, Simplyhealth, as a financial services company operating in a highly regulated industry, needs to prove its delivering training for its employees FCA compliance. ",[],{"type":139,"text":854,"spans":865},[],{"type":139,"text":867,"spans":868},"But as Simplyhealth has grown and training needs have evolved, so too has their face-to-face solution. For Louisa Beer, Talent and Development Specialist, scaling Simplyhealth’s in-person training became difficult to manage, not to mention, costly. Louisa and her team faced four main challenges with their previous solution:",[],{"type":139,"text":870,"spans":871},"1) In-person training delivered inconsistent learning experiences and was costly. 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Training in external dental practices also needed to be more accessible as the business grew.",[877],{"start":52,"end":878,"type":158},113,{"type":139,"text":880,"spans":881},"3) It was difficult to track training and progress. Previous reporting and tracking was unreliable and difficult to manage internally via a password protected spreadsheet. The spreadsheet was complex and there was no easy way to keep it up-to-date. This made it difficult to monitor time to onboard, compliance training completion and ongoing development as well as being able to  report completion rates  to the FCA.",[882],{"start":52,"end":883,"type":158},50,{"type":139,"text":885,"spans":886},"4) Training was outdated and not fit for purpose. Simplyhealth didn’t have a learning management system in place: they had a career development site. Whilst it had lots of learning within it, it was filled with off-the-shelf content, and therefore wasn’t particularly relevant, personalised, nor engaging for internal colleagues. ",[887],{"start":52,"end":888,"type":158},48,{"type":139,"text":854,"spans":890},[],{"type":139,"text":892,"spans":893},"Simplyhealth needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[894],{"start":52,"end":895,"type":158},114,"RichText$8b9abae1-4f16-4053-80fb-701f1afac007",{"variation":132,"version":133,"items":898,"primary":900,"id":913,"slice_type":167,"slice_label":48},[899],{},{"text":901},[902,905,907,910],{"type":181,"text":903,"spans":904},"Solution",[],{"type":409,"text":854,"spans":906},[],{"type":139,"text":908,"spans":909},"Simplyhealth recognised that they needed to implement a learning management system to deliver exceptional learning experiences whilst enabling the L&D team to be more efficient. Not long after, they discovered 360Learning—and the potential to move from an in-person training solution to a blended learning solution.",[],{"type":139,"text":911,"spans":912},"The main competitive advantage of 360Learning was the ability to increase efficiency and productivity of our training. As Louisa explains, “Whether it’s the consistency with onboarding and compliance training for internal employees or continuous professional development for the dental practices, we now have a tool that enables us to know that people have received the right information to do the job and protect themselves from a regulatory standpoint.”",[],"RichText$4386d043-ea47-448c-9076-7bf00f9f29fd",{"variation":132,"version":133,"items":915,"primary":917,"id":924,"slice_type":167,"slice_label":48},[916],{},{"text":918},[919],{"type":139,"text":920,"spans":921},"“The digital learning aspect has also empowered people to take their learning into their own hands. This is helping us to build a strong learning culture where people feel engaged and motivated, adding to the overall employee experience,” says Louisa.",[922],{"start":52,"end":923,"type":158},239,"RichText$c8df19dd-626d-43a8-bc07-6eb6703ee4bf",{"variation":132,"version":133,"items":926,"primary":928,"id":933,"slice_type":167,"slice_label":48},[927],{},{"text":929},[930],{"type":139,"text":931,"spans":932},"Here, Louisa highlights four benefits of 360Learning that have transformed the way people learn and grow at Simplyhealth.",[],"RichText$2f54a37e-da1b-47d5-b50c-b1e45a1e07ad",{"variation":132,"version":133,"items":935,"primary":937,"id":956,"slice_type":167,"slice_label":48},[936],{},{"text":938},[939,942,944,947,950,953],{"type":409,"text":940,"spans":941},"Speeding up the onboarding process",[],{"type":139,"text":854,"spans":943},[],{"type":139,"text":945,"spans":946},"360Learning has enabled Simplyhealth to bring new hires up to speed more quickly and has increased people’s knowledge of the business significantly. As soon as a new hire has arrived, they are added to a learning path, where they can receive information about the company. Learners can immediately understand Simplyhealth’s purpose, values, and culture, as well as product knowledge and practical things like rewards and benefits. ",[],{"type":139,"text":948,"spans":949},"Digitising this part of the onboarding process has massively reduced ramp-up time because people don’t need to wait to be signed up to a day-long, in-person session to learn about the business. This part of the onboarding has been reduced to a 2.5 hour induction, freeing up time for networking with new colleagues and asking questions in virtual breakout rooms.",[],{"type":139,"text":951,"spans":952},"With Simplyhealth’s previous solution, line managers were responsible for onboarding so again, learners had different experiences, depending on how proactive their manager was.",[],{"type":139,"text":954,"spans":955},"360Learning has made the induction process a lot smoother and now delivers a consistent experience for all.",[],"RichText$db815675-e0bd-43eb-910f-9557440bcfc1",{"variation":132,"version":133,"items":958,"primary":960,"id":1009,"slice_type":167,"slice_label":48},[959],{},{"text":961},[962,965,967,970,973,975,980,985,989,1004],{"type":409,"text":963,"spans":964},"Tracking training for regulatory purposes",[],{"type":139,"text":854,"spans":966},[],{"type":139,"text":968,"spans":969},"As a financial services company, Simplyhealth is regulated by the FCA, requiring staff to complete 15 hours of regulatory training every year. In addition to this, the external dental practices that Simplyhealth support are also regulated on their continuous professional development. For this reason, Louisa and her team made it their mission to launch their compliance training on 360Learning first. ",[],{"type":139,"text":971,"spans":972},"360Learning features enable Louisa to report:",[],{"type":139,"text":854,"spans":974},[],{"type":139,"text":976,"spans":977},"• Course sign ups and dropout rates, revealing popular and underperforming courses, including any weak areas in course content",[978],{"start":979,"end":93,"type":158},2,{"type":139,"text":981,"spans":982},"• Course completion rates, empowering managers to drive and track completion of their teams mandatory and optional content through the manager dashboard as well as helping evidence completion for all employees as part of the FCA requirements.",[983],{"start":979,"end":984,"type":158},27,{"type":139,"text":986,"spans":987},"• Time-on-task, showing Louisa and her team what learners find most engaging",[988],{"start":979,"end":538,"type":158},{"type":139,"text":990,"spans":991},"• Real-time feedback through the Reactions and Relevance Score features, helping improve courses.",[992,994,999],{"start":979,"end":993,"type":158},20,{"start":995,"end":996,"type":162,"data":997},33,42,{"link_type":164,"url":998},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F?from=%2Fblog%2Flms-analytics-maximize-learning-outcomes%2F",{"start":1000,"end":1001,"type":162,"data":1002},47,62,{"link_type":164,"url":1003},"https:\u002F\u002F360learning.com\u002Fblog\u002Frelevance-score-common-training-problems\u002F?from=%2Fblog%2Flms-analytics-maximize-learning-outcomes%2F",{"type":139,"text":1005,"spans":1006},"• Custom fields, enabling Louisa to reflect internal employee data in their 360Learning learner profile to streamline tracking, content assignment, and custom reporting.",[1007],{"start":979,"end":1008,"type":158},17,"RichText$c7ce9800-669b-4a2c-9afc-990582140d81",{"variation":1011,"version":133,"items":1012,"primary":1014,"id":1022,"slice_type":167,"slice_label":48},"highlightedText",[1013],{},{"text":1015},[1016],{"type":139,"text":1017,"spans":1018},"As Louisa explains, “We launched our compliance training in 2021 and we have had consistently high usage ever since. 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With many people spread across the country in field roles, it made it almost impossible to gather everyone for these sessions.",[],{"type":139,"text":854,"spans":1062},[],{"type":139,"text":1064,"spans":1065},"Now, training programmes are available on 360Learning and if someone can’t make the virtual session, they can catch up asynchronously when it suits them. This has enabled Simplyhealth to be more inclusive when it comes to professional development and wellbeing and has assisted with user completion.",[],{"type":139,"text":854,"spans":1067},[],{"type":139,"text":1069,"spans":1070},"Leveraging learning in the flow of work has also made training more attainable for employees. Simplyhealth has integrated 360Learning with MS Teams, making it easier for learners to access courses in the flow of work. This has increased completion and engagement rates significantly. ",[],"RichText$c10133c2-7901-48a7-a252-783b6e28bb26",{"variation":132,"version":133,"items":1073,"primary":1075,"id":1108,"slice_type":167,"slice_label":48},[1074],{},{"text":1076},[1077,1080,1082,1085,1087,1092,1097,1103],{"type":181,"text":1078,"spans":1079},"Results",[],{"type":139,"text":854,"spans":1081},[],{"type":139,"text":1083,"spans":1084},"Through creating consistent learning experiences, making learning within reach, and harnessing L&D and subject-matter expert collaboration, Simplyhealth has benefitted from extraordinary results. 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From understanding rewards and benefits, to accessing details about their teams and knowing the processes, their managers will receive specific training and information on how to be successful in their role. ",[],{"type":139,"text":854,"spans":1128},[],{"type":139,"text":1130,"spans":1131},"“In the past, we did face-to-face sessions with managers. We trained them on things like sickness policies and holiday entitlement but people would forget what they learned two months later. 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The team recognizes that it must nurture that growth with learning and development opportunities to retain employees. “Things are always changing,” says Lala Edwards, Head of Global L&D. “We need to remain agile and have access to learning when and where we need it.”",[1300,1303],{"start":1301,"end":1302,"type":158},179,209,{"start":1304,"end":1305,"type":158},247,328,{"type":139,"text":854,"spans":1307},[],{"type":139,"text":1309,"spans":1310},"Swapcard’s goal is to empower teams and individuals to take their development into their own hands. “Curiosity is one of our biggest values at Swapcard,” says Rafaelle Stavisky, People and Workplace Experience Manager. “Every employee has a learning budget and we aim to reward and recognize employees who actively develop themselves.”",[],{"type":139,"text":854,"spans":1312},[],{"type":139,"text":1314,"spans":1315},"The team advocates for employees to be autonomous in diagnosing their own learning needs and attaining knowledge from in-house experts to help fill skill gaps, while leaning on managers for support. \n\nBut for this decentralized learning approach to work, Swapcard knew they needed to standardize their processes and make it easy for people to learn from and teach each other. The team faced three main challenges with their previous learning solution:",[1316],{"start":1317,"end":1318,"type":158},284,376,"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":1011,"version":133,"items":1321,"primary":1323,"id":1343,"slice_type":167,"slice_label":48},[1322],{},{"text":1324},[1325,1329,1334,1336,1341],{"type":139,"text":1326,"spans":1327},"1) A lack of one source of truth and process standardization. Swapcard didn’t have a single source of truth for mandatory training. As Alexandre Mercier, Chief Information and Security Officer (CISO) explains, “things were very manual: we had spreadsheets all over the place, and this made it difficult to track and measure course progress and engagement.”\n\n",[1328],{"start":52,"end":161,"type":158},{"type":139,"text":1330,"spans":1331},"2) Siloed knowledge and communication across departments. As Swapcard grew, departments were working in silos, leading to confusion, counterproductive work, and an inability to leverage transversal knowledge. They had different practices and processes to do the same things across departments.",[1332],{"start":52,"end":1333,"type":158},56,{"type":139,"text":854,"spans":1335},[],{"type":139,"text":1337,"spans":1338},"3) A reliance on live meetings and training. For training, and onboarding in particular, the team relied on live meetings and documentation stored in Notion. For a company operating across many time zones, this became unmanageable.",[1339],{"start":52,"end":1340,"type":158},43,{"type":139,"text":854,"spans":1342},[],"RichText$a0545ab6-3cdc-44e0-8e1d-1304e42320e4",{"variation":132,"version":133,"items":1345,"primary":1347,"id":1352,"slice_type":167,"slice_label":48},[1346],{},{"text":1348},[1349],{"type":139,"text":1350,"spans":1351},"Swapcard needed to change their approach. That’s when they found the perfect solution for them: upskilling from within through asynchronous collaborative learning.",[],"RichText$14e07479-55dc-4cee-a51e-6c4c8423e98c",{"variation":132,"version":133,"items":1354,"primary":1356,"id":1373,"slice_type":167,"slice_label":48},[1355],{},{"text":1357},[1358,1360,1363,1366,1368],{"type":181,"text":903,"spans":1359},[],{"type":409,"text":1361,"spans":1362},"Leveraging internal knowledge to upskill from within\n",[],{"type":139,"text":1364,"spans":1365},"Swapcard understood that they needed to implement a learning management system early on to avoid disorganization and create a single source of truth. That’s when they discovered 360Learning-and the potential to upskill from within.",[],{"type":139,"text":854,"spans":1367},[],{"type":139,"text":1369,"spans":1370},"The main competitive advantage of 360Learning was the ability to decentralize course creation, create learning paths for employees, and train people asynchronously. As Marie Guilermin, Customer Support Partner at 360Learning says, “Swapcard is more than just a client to us - they’re a partner and we have developed a strong relationship based on trust.”",[1371],{"start":99,"end":1372,"type":158},164,"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":1011,"version":133,"items":1375,"primary":1377,"id":1386,"slice_type":167,"slice_label":48},[1376],{},{"text":1378},[1379],{"type":139,"text":1380,"spans":1381},"\"The collaborative learning approach has enabled us to create a people-led system, linking teams and the wider organization to thrive and learn from one another\" - Lala Edwards, Head of Learning & Development",[1382,1384],{"start":52,"end":1383,"type":158},162,{"start":1385,"end":1383,"type":156},161,"RichText$9b5f1792-129e-400f-9fee-a58f24ca3d14",{"variation":132,"version":133,"items":1388,"primary":1390,"id":1405,"slice_type":167,"slice_label":48},[1389],{},{"text":1391},[1392,1395,1397],{"type":139,"text":1393,"spans":1394},"Here, the team highlights four key benefits of 360Learning that have transformed the way people upskill at Swapcard.",[],{"type":139,"text":854,"spans":1396},[],{"type":211,"url":1398,"alt":1399,"copyright":48,"dimensions":1400,"id":1403,"edit":1404},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6bef5e4a-00fc-4b87-a577-b1f219ebbc91_banner3.png?auto=format,compress","Swapcard team",{"width":1401,"height":1402},3488,920,"ZCVfsRAAACQACC7r",{"x":52,"y":52,"zoom":53,"background":54},"RichText$b95e28f9-723a-4acf-923d-f197898989b2",{"variation":132,"version":133,"items":1407,"primary":1409,"id":1414,"slice_type":167,"slice_label":48},[1408],{},{"text":1410},[1411],{"type":409,"text":1412,"spans":1413},"Creating a single source of truth ",[],"RichText$085b6ecd-2163-4c2f-8091-1b6b2794c341",{"variation":132,"version":133,"items":1416,"primary":1418,"id":1444,"slice_type":167,"slice_label":48},[1417],{},{"text":1419},[1420,1423,1425,1428,1430,1439,1441],{"type":139,"text":1421,"spans":1422},"Since adopting 360Learning, the Swapcard L&D team has been able to build a single source of truth for mandatory training: onboarding, compliance, and performance reviews. It has also streamlined their customer training.  Employees now have one place where they can create and take training, and share it with other teams. ",[],{"type":139,"text":854,"spans":1424},[],{"type":139,"text":1426,"spans":1427},"Swapcard is also able to support customers by offering complete product training packages and accreditation. The platform has allowed them to create clearer processes, have increased visibility of course completion and satisfaction rates, and drive better team collaboration. ",[],{"type":139,"text":854,"spans":1429},[],{"type":139,"text":1431,"spans":1432},"Having a centralized place for training courses has also enabled Swapcard to standardize their onboarding process. “New recruits benefit from a consistent onboarding experience,” says Lala. “It also saves onboarders time by decreasing the number of one-to-one meetings, whilst also improving ramp up time-to-autonomy in the company.” ",[1433,1436],{"start":1434,"end":1435,"type":158},115,177,{"start":1437,"end":1438,"type":158},190,334,{"type":139,"text":854,"spans":1440},[],{"type":139,"text":1442,"spans":1443},"Creating a single source of truth for training has been instrumental in setting the foundations for decentralized learning at Swapcard. Read on to hear how 360Learning’s authoring tool has enabled Swapcard to engage their employees to become course authors.",[],"RichText$21c6a5c9-343c-4427-b06f-e620ae694320",{"variation":1011,"version":133,"items":1446,"primary":1448,"id":1455,"slice_type":167,"slice_label":48},[1447],{},{"text":1449},[1450],{"type":139,"text":1451,"spans":1452},"“Onboarding using 360Learning is very easy, our new joiners receive an automatic email which gives them access to all onboarding videos, for example a message from our CEO, an introduction to each of our departments, and some security guidelines to follow. It makes it seamless and simple both for us and the new joiner.” - Rafaëlle Stavisky, People & Workplace Experience Manager",[1453],{"start":52,"end":1454,"type":158},321,"RichText$6fb4d023-d841-48ac-8ce1-1117bdbec442",{"variation":132,"version":133,"items":1457,"primary":1459,"id":1504,"slice_type":167,"slice_label":48},[1458],{},{"text":1460},[1461,1464,1466,1469,1471,1479,1481,1484,1486,1489,1491,1494,1496,1499],{"type":409,"text":1462,"spans":1463},"Empowering teams with decentralized learning",[],{"type":139,"text":854,"spans":1465},[],{"type":139,"text":1467,"spans":1468},"At Swapcard, people are encouraged to take ownership of their learning and development and share their expertise with their peers. As Lala explains, 100% of employees are authors on the platform: this helps them to promote a collaborative learning culture, whilst also saving the L&D team time.",[],{"type":139,"text":854,"spans":1470},[],{"type":139,"text":1472,"spans":1473},"“We have a learning committee, consisting of members of departments that contribute most to internal and external training,” says Lala. “We get together and communicate about our projects and share learning with one another.”",[1474,1476],{"start":52,"end":1475,"type":158},125,{"start":1477,"end":1478,"type":158},135,225,{"type":139,"text":854,"spans":1480},[],{"type":139,"text":1482,"spans":1483},"As Head of Global L&D, Lala provides guidance to authors on how to project manage course creation in a team but doesn’t dictate the content. “360Learning hosts course templates and guidance on how to create content for our teams,” says Alexandre. “We can then deliver the training to our team mates and track attendance and scores.” ",[],{"type":139,"text":854,"spans":1485},[],{"type":139,"text":1487,"spans":1488},"As Lala explains, this is a great way for people to collaborate and helps distribute the workload across team members. “We trust our employees to create learning experiences that are pertinent and relevant to teams and the company.” ",[],{"type":139,"text":854,"spans":1490},[],{"type":139,"text":1492,"spans":1493},"This decentralized approach is working very well for Swapcard: 20% of authors have contributed to course content, which is significantly higher than the average benchmark which hovers at around 3%. Lala also sees a 98% course satisfaction rate.”",[],{"type":139,"text":854,"spans":1495},[],{"type":139,"text":1497,"spans":1498},"Another benefit Swapcard has leveraged with 360Learning? The ability to train their employees asynchronously.\n\n",[],{"type":211,"url":1500,"alt":1399,"copyright":48,"dimensions":1501,"id":1502,"edit":1503},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F42f929d1-988d-44f3-adcf-75b46b013e0f_Banner2.png?auto=format,compress",{"width":1401,"height":1402},"ZCVkNhAAACQACDXa",{"x":52,"y":52,"zoom":53,"background":54},"RichText$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"variation":132,"version":133,"items":1506,"primary":1508,"id":1533,"slice_type":167,"slice_label":48},[1507],{},{"text":1509},[1510,1513,1515,1518,1520,1523,1525,1528,1530],{"type":409,"text":1511,"spans":1512},"Paving the way for asynchronous learning",[],{"type":139,"text":854,"spans":1514},[],{"type":139,"text":1516,"spans":1517},"Before 360Learning, Swapcard relied heavily on live meetings for much of their training and onboarding. As a remote-first company with a distributed workforce, it became more challenging to schedule live meetings across different time zones. ",[],{"type":139,"text":854,"spans":1519},[],{"type":139,"text":1521,"spans":1522},"With 360Learning, Swapcard is now able to offer asynchronous learning. “People can learn in their own time and it allows us to train our teams on a global scale,” says Alexandre. ",[],{"type":139,"text":854,"spans":1524},[],{"type":139,"text":1526,"spans":1527},"As Rafaelle says, “for us, asynchronous learning is the only way we can work.” The advantage of a learning platform like 360Learning is that learners can still collaborate with their peers without the need to set up live meetings. “People can ask questions on parts of the course and they can upvote answers,” says Nikolina Tukic, Quality and Insights Manager. ",[],{"type":139,"text":854,"spans":1529},[],{"type":139,"text":1531,"spans":1532},"And as Natalia Abril, Head of Impact adds, “this gives us the opportunity to have open dialogue with our peers and helps us to understand the positive impact collaborative learning can have on our organization.”",[],"RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":132,"version":133,"items":1535,"primary":1537,"id":1566,"slice_type":167,"slice_label":48},[1536],{},{"text":1538},[1539,1542,1544,1547,1549,1557,1559],{"type":409,"text":1540,"spans":1541},"Increasing engagement through useful product features",[],{"type":139,"text":854,"spans":1543},[],{"type":139,"text":1545,"spans":1546},"The Swapcard team uses a number of 360Learning product features to increase program engagement and efficiency. These include:",[],{"type":139,"text":854,"spans":1548},[],{"type":139,"text":1550,"spans":1551},"• Learning Paths. 360Learning makes it easy to build and assign learning paths that are personalized—without the headache that comes with enrolling people individually and assigning due dates. ",[1552,1554],{"start":52,"end":1553,"type":158},16,{"start":979,"end":1553,"type":162,"data":1555},{"link_type":164,"url":1556,"target":193},"https:\u002F\u002F360learning.com\u002Fblog\u002Fuk-learning-paths\u002F",{"type":139,"text":854,"spans":1558},[],{"type":139,"text":1560,"spans":1561},"• Discussion Forum. The discussion forum allows learners to ask questions and provide feedback on courses. “As a course author, the ability to collaborate directly in the course even once it’s been published is very helpful,” says Alexandre. “This ensures that feedback can be collected at the source and applied where it’s relevant.” ",[1562,1563],{"start":52,"end":190,"type":158},{"start":979,"end":1020,"type":162,"data":1564},{"link_type":164,"url":1565,"target":193},"https:\u002F\u002F360learning.com\u002Fblog\u002Fdiscussion-forum\u002F","RichText$1cd15ad7-ee79-4ef9-869c-25708ec73d6c",{"variation":132,"version":133,"items":1568,"primary":1570,"id":1600,"slice_type":167,"slice_label":48},[1569],{},{"text":1571},[1572,1574,1576,1579,1581,1585,1590,1595,1597],{"type":181,"text":1078,"spans":1573},[],{"type":139,"text":854,"spans":1575},[],{"type":139,"text":1577,"spans":1578},"By leveraging Swapcard’s internal experts and encouraging knowledge sharing across the organization, the team has been able to standardize and scale their employee and customer training with demonstrable results. These include: ",[],{"type":139,"text":854,"spans":1580},[],{"type":139,"text":1582,"spans":1583},"• 100% of employees are authors on the platform, with 20% actively contributing to courses (360Learning’s benchmark is 3% employee contribution)",[1584],{"start":52,"end":888,"type":158},{"type":139,"text":1586,"spans":1587},"• 98% course satisfaction rate",[1588],{"start":52,"end":1589,"type":158},30,{"type":139,"text":1591,"spans":1592},"•98% relevance score on courses",[1593],{"start":52,"end":1594,"type":158},31,{"type":139,"text":854,"spans":1596},[],{"type":139,"text":1598,"spans":1599},"As Natalia explains, “I see 360Learning as an evolution of the peer-to-peer learning culture we've always had. At Swapcard, having the humility and open-mindedness to acknowledge how much we can learn from each other has been a strong pillar of our company's DNA. By adding better suited tools like 360Learning to this experience, we can appreciate the importance of learning and growing together.”  ",[],"RichText$f383f950-2ce9-40f1-8496-8bf8ad1826e8",{"variation":132,"version":133,"items":1602,"primary":1604,"id":1631,"slice_type":167,"slice_label":48},[1603],{},{"text":1605},[1606,1609,1612,1614,1626,1628],{"type":409,"text":1607,"spans":1608},"The future",[],{"type":409,"text":1610,"spans":1611},"Upskilling from within to increase employee tenure",[],{"type":139,"text":854,"spans":1613},[],{"type":139,"text":1615,"spans":1616},"As Lala explains, this year, the team is going to focus on upskilling from within to increase employee tenure. “We want our employees to be much more involved in the development of their teammates and that starts with engaging leaders. We’re going to roll out leadership training to help support our managers and their team members.” ",[1617],{"start":1618,"end":545,"type":162,"data":1619},59,{"id":1620,"type":574,"tags":1621,"lang":6,"slug":1622,"first_publication_date":1623,"last_publication_date":1624,"uid":1625,"link_type":116,"isBroken":118},"Y7wA7hEAACkDW2D5",[],"employee-upskilling-how-training-new-skills-future-proofs-your-organization","2023-01-09T13:36:05+0000","2026-06-17T12:45:22+0000","what-is-upskilling",{"type":139,"text":854,"spans":1627},[],{"type":139,"text":1629,"spans":1630},"360Learning will continue to champion Swapcard on their journey, helping the team to build impactful employee career paths where everyone can upskill from 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The approach was inconsistent, expensive, and unscalable.",[1783],{"start":1784,"end":1785,"type":158},221,278,{"type":139,"text":1787,"spans":1788},"To try and reach the whole team, Ashley worked with store managers to provide face-to-face onboarding, as well as a comprehensive leadership programme that included training the trainer, as it was the store manager's responsibility to develop their teams. ",[],{"type":139,"text":1790,"spans":1791},"At the same time, employee retention was a big issue for Beyond Retro. As a result, store managers lacked sufficient time to properly train their teams and could only provide new hires with training on key operational processes to keep their stores afloat. \"When we started out, serious retention issues resulted in less time for managers to share our mission, values, and goals. We have such an inspirational story but no one was hearing it!\"",[],{"type":139,"text":1793,"spans":1794},"Ashley’s time was mainly spent building and delivering face-to-face training with global leadership teams. But these retention issues started to impact her progress. The main challenges she faced included: ",[],{"type":139,"text":1796,"spans":1797},"• Difficulty trying to align training with people's schedules without compromising performance",[1798],{"start":52,"end":979,"type":158},{"type":139,"text":1800,"spans":1801},"• Very basic employee training records ",[1802],{"start":52,"end":979,"type":158},{"type":139,"text":1804,"spans":1805},"• A lack of time to evaluate training ",[1806],{"start":52,"end":979,"type":158},{"type":139,"text":1808,"spans":1809},"• A lot of travel (store visits across the UK and flying to Sweden six times a year)",[1810],{"start":52,"end":979,"type":158},{"type":139,"text":854,"spans":1812},[],{"type":139,"text":1814,"spans":1815},"As a team of one, Ashley found she had to spread herself so thinly that in the end, she was only able to reach and provide training to around 20% of business leaders. ",[],{"type":139,"text":1817,"spans":1818},"Ashley needed to change tack. That’s when she found the perfect solution for Beyond Retro: peer-driven collaborative learning.",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":132,"version":133,"items":1821,"primary":1823,"id":1844,"slice_type":167,"slice_label":48},[1822],{},{"text":1824},[1825,1828,1831,1833,1836],{"type":181,"text":1826,"spans":1827},"The solution",[],{"type":409,"text":1829,"spans":1830},"Peer-driven collaborative learning",[],{"type":139,"text":854,"spans":1832},[],{"type":139,"text":1834,"spans":1835},"Ashley was looking for a solution that would help her consistently deliver training content for the entire organisation, onboard and train new hires, and improve employee engagement and retention through professional growth and development.",[],{"type":139,"text":1837,"spans":1838},"When she discovered peer-driven collaborative learning, Ashley knew her needs would be met with this approach.",[1839],{"start":1840,"end":1841,"type":162,"data":1842},32,54,{"link_type":164,"url":1843},"https:\u002F\u002F360learning.com\u002Fblog\u002Fcollaborative-virtual-learning-environment-uk\u002F","RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":132,"version":133,"items":1846,"primary":1848,"id":1876,"slice_type":167,"slice_label":48},[1847],{},{"text":1849},[1850,1853,1855,1858,1861,1873],{"type":409,"text":1851,"spans":1852},"Simplicity and creativity",[],{"type":139,"text":854,"spans":1854},[],{"type":139,"text":1856,"spans":1857},"Ashley started to explore eLearning solutions. \"I knew that if I could find a way to bottle our purpose, vision, and values in a fast and effective format,  we could positively impact retention and engagement,\" she says.",[],{"type":139,"text":1859,"spans":1860},"With zero experience in instructional design and managing a learning management system, she needed something that would be easy to learn but also looked great for the creative team. Luckily, Ashley found 360Learning. ",[],{"type":139,"text":1862,"spans":1863},"\"When I found 360Learning, I was blown away by how simple it was to create a course, and I loved that I could pick and choose from authoring tools like Vyond and Genially.\"",[1864,1869],{"start":1865,"end":1866,"type":162,"data":1867},152,157,{"link_type":164,"url":1868,"target":193},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fvyond\u002F",{"start":1383,"end":1870,"type":162,"data":1871},170,{"link_type":164,"url":1872,"target":193},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fgenially\u002F",{"type":139,"text":1874,"spans":1875},"But the biggest advantage for Ashley was discovering that 360Learning’s unique selling point was collaborative learning. ",[],"RichText$25ca0bdf-7909-485c-83ae-3b98b5f59e7e",{"variation":1011,"version":133,"items":1878,"primary":1880,"id":1887,"slice_type":167,"slice_label":48},[1879],{},{"text":1881},[1882],{"type":139,"text":1883,"spans":1884},"“One of the things that attract new people to Beyond Retro is the autonomy they have and the ability to make a difference. I knew that a collaborative learning culture would be a good fit for our young creative company. I loved the idea of being able to tap into everyone's expertise to scale our L&D offering and create something really special,\" says Ashley.",[1885],{"start":52,"end":1886,"type":158},347,"RichText$f7cb3237-ebbc-45f3-8b2f-c7f5f9d71825",{"variation":132,"version":133,"items":1889,"primary":1891,"id":1911,"slice_type":167,"slice_label":48},[1890],{},{"text":1892},[1893,1896,1899,1902,1905,1908],{"type":409,"text":1894,"spans":1895},"Getting started",[],{"type":139,"text":1897,"spans":1898},"Ashley’s initial goal when implementing 360Learning was to enhance employee engagement and retention by providing a fun and engaging onboarding that reflected the brand's amazing culture and values. ",[],{"type":139,"text":1900,"spans":1901},"The first programme Ashley created, Beyond Retro World, was a chance to show the team what 360Learning could really do, so she owned the content creation. She spoke with the press and marketing team to get the brand guidelines and assets to make it feel like their space and became an animator, graphic designer, quiz master (aka instructional designer), and documentary filmmaker overnight, thanks to easy course creation in 360Learning.",[],{"type":139,"text":1903,"spans":1904},"“Throughout, I paired up with various subject-matter experts who told their stories and then I would digitize them. I also shared draft courses with stakeholders to get valuable feedback and determine what worked and didn't,” says Ashley.",[],{"type":139,"text":1906,"spans":1907},"In February 2020, Beyond Retro World was launched with much excitement from the team. But COVID-19 happened in March 2020, and people went into lockdown one month after the launch. Like most retailers during the global pandemic, many employees, including Ashley, were let go.",[],{"type":139,"text":1909,"spans":1910},"Fortunately, Beyond Retro's onboarding programme was a huge success and Ashley was hired back a few weeks later as part of Canada's Bank & Vogue Wholesale team to develop their digital learning strategy from scratch.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":1011,"version":133,"items":1913,"primary":1915,"id":1922,"slice_type":167,"slice_label":48},[1914],{},{"text":1916},[1917],{"type":139,"text":1918,"spans":1919},"As Ashley explains, “this was an amazing opportunity to learn more about the engine behind our group of companies and tell our group story for the first time, uniting the three silos. This was a role that would have never been possible before 360Learning—this amazing technology meant I could impact our global team's development.\"",[1920],{"start":993,"end":1921,"type":158},331,"RichText$bc222345-f3b8-4d85-b9bc-5af37e42d837",{"variation":132,"version":133,"items":1924,"primary":1926,"id":1957,"slice_type":167,"slice_label":48},[1925],{},{"text":1927},[1928,1931,1934,1938,1942,1946,1950,1954],{"type":409,"text":1929,"spans":1930},"Project expansion: Bank & Vogue",[],{"type":139,"text":1932,"spans":1933},"In 2020, Bank & Vogue replicated the Beyond Retro L&D programme. Today, they've managed expansion in various L&D areas:",[],{"type":139,"text":1935,"spans":1936},"• Four inductions for each of the silos' different audiences–BV World, BR World, and The Bank & Vogue Group–for retailers who work across all three silos like Beyond Retro.",[1937],{"start":52,"end":979,"type":158},{"type":139,"text":1939,"spans":1940},"• A monthly leadership programme, known as CAPTAIN, focusing on a different topic each month, from how to give effective feedback and coaching skills to inclusive leadership.",[1941],{"start":52,"end":979,"type":158},{"type":139,"text":1943,"spans":1944},"• Working across global groups and partnering with specific subject-matter experts across all business areas to create meaningful global content.",[1945],{"start":52,"end":979,"type":158},{"type":139,"text":1947,"spans":1948},"• A weekly progress report is sent to global leaders to drive completion rates and increase engagement with healthy competition.",[1949],{"start":52,"end":979,"type":158},{"type":139,"text":1951,"spans":1952},"• Bank & Vogue hosts a monthly webinar every last Wednesday of the month to train anyone who would like to volunteer to create content.",[1953],{"start":52,"end":979,"type":158},{"type":139,"text":1955,"spans":1956},"These results show that the new digital, collaborative learning approach has positively impacted the Beyond Retro business.",[],"RichText$cdaa2169-a2da-47df-b75a-e332fe0ffffb",{"variation":1011,"version":133,"items":1959,"primary":1961,"id":1968,"slice_type":167,"slice_label":48},[1960],{},{"text":1962},[1963],{"type":139,"text":1964,"spans":1965},"\"I have gone from struggling to prove my impact to consistently sharing L&D’s global impact in a weekly newsletter to the entire organisation. 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The brand can now offer flexible, engaging, and valuable learning while allowing the L&D team to leverage subject-matter experts to develop meaningful content.",[],{"type":139,"text":2030,"spans":2031},"As a result, Beyond Retro will continue collaborating with 360Learning to create a long-term roadmap for effective training. 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But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":139,"text":2195,"spans":2196},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],{"variation":132,"version":133,"items":2198,"primary":2200,"id":2211,"slice_type":167,"slice_label":48},[2199],{},{"text":2201},[2202,2205,2208],{"type":409,"text":2203,"spans":2204,"direction":184},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":139,"text":2206,"spans":2207,"direction":184},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":139,"text":2209,"spans":2210,"direction":184},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":1011,"version":133,"items":2213,"primary":2215,"id":2221,"slice_type":167,"slice_label":48},[2214],{},{"text":2216},[2217],{"type":139,"text":2218,"spans":2219},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. 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",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":132,"version":133,"items":2235,"primary":2237,"id":2244,"slice_type":167,"slice_label":48},[2236],{},{"text":2238},[2239,2241],{"type":181,"text":1826,"spans":2240},[],{"type":139,"text":2242,"spans":2243},"Lance and his L&D team focused their customer education programme around five key implementation areas. 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This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":139,"text":854,"spans":2288},[],{"type":139,"text":2290,"spans":2291},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[2292],{"start":1020,"end":1987,"type":162,"data":2293},{"link_type":164,"url":2294,"target":2295},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":139,"text":854,"spans":2297},[],{"type":139,"text":2299,"spans":2300},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":139,"text":854,"spans":2302},[],{"type":139,"text":2304,"spans":2305},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],{"variation":132,"version":133,"items":2307,"primary":2309,"id":1911,"slice_type":167,"slice_label":48},[2308],{},{"text":2310},[2311,2313,2316,2322,2324],{"type":409,"text":2255,"spans":2312,"direction":184},[],{"type":139,"text":2314,"spans":2315,"direction":184},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":139,"text":2317,"spans":2318,"direction":184},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[2319],{"start":2267,"end":1999,"type":162,"data":2320},{"link_type":164,"url":2321,"target":193},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":139,"text":854,"spans":2323,"direction":184},[],{"type":139,"text":2325,"spans":2326,"direction":184},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],{"variation":132,"version":133,"items":2328,"primary":2330,"id":2351,"slice_type":167,"slice_label":48},[2329],{},{"text":2331},[2332,2334,2341,2343,2346,2348],{"type":409,"text":2260,"spans":2333},[],{"type":139,"text":2335,"spans":2336},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[2337],{"start":2338,"end":1020,"type":162,"data":2339},4,{"link_type":164,"url":2340,"target":193},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":139,"text":854,"spans":2342},[],{"type":139,"text":2344,"spans":2345},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":139,"text":854,"spans":2347},[],{"type":139,"text":2349,"spans":2350},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":132,"version":133,"items":2353,"primary":2355,"id":2367,"slice_type":167,"slice_label":48},[2354],{},{"text":2356},[2357,2359],{"type":409,"text":2264,"spans":2358},[],{"type":139,"text":2360,"spans":2361},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[2362],{"start":2363,"end":2364,"type":162,"data":2365},217,226,{"link_type":164,"url":2366,"target":2295},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F","RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":1011,"version":133,"items":2369,"primary":2371,"id":2378,"slice_type":167,"slice_label":48},[2370],{},{"text":2372},[2373],{"type":139,"text":2374,"spans":2375},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[2376],{"start":52,"end":2377,"type":158},255,"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":132,"version":133,"items":2380,"primary":2382,"id":2399,"slice_type":167,"slice_label":48},[2381],{},{"text":2383},[2384,2386,2389,2391,2394,2396],{"type":409,"text":2269,"spans":2385},[],{"type":139,"text":2387,"spans":2388},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":139,"text":854,"spans":2390},[],{"type":139,"text":2392,"spans":2393},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":139,"text":854,"spans":2395},[],{"type":139,"text":2397,"spans":2398},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":132,"version":133,"items":2401,"primary":2403,"id":2410,"slice_type":167,"slice_label":48},[2402],{},{"text":2404},[2405,2407],{"type":181,"text":1078,"spans":2406},[],{"type":139,"text":2408,"spans":2409},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. 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