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Based in Amsterdam, their role is to enable the local learning and HR teams across HEINEKEN’s 85 operating companies. This decentralized model means the team's primary \"customers\" are these local teams, who in turn serve the company's employees.",[],"RichText$278707f3-ab99-4421-8a4f-6a44af76e61f",{"variation":176,"version":177,"items":892,"primary":893,"id":926,"slice_type":217,"slice_label":40},[],{"text":894},[895,898,901,904,909,914,919,923],{"type":201,"text":896,"spans":897,"direction":56},"The challenge: From the \"wild west\" to a unified strategy",[],{"type":63,"text":899,"spans":900,"direction":56},"With such a vast distributed workforce, HEINEKEN faced a huge challenge: how to deliver learning that was both strategically aligned at the global level and flexible enough for local needs.",[],{"type":63,"text":902,"spans":903,"direction":56},"HEINEKEN faced four main challenges.",[],{"type":63,"text":905,"spans":906,"direction":56},"1. Fragmented learning – 85 operating companies managed training independently, resulting in duplication, inconsistent quality, and limited ownership.\n",[907],{"start":85,"end":908,"type":95},22,{"type":63,"text":910,"spans":911,"direction":56},"2. Content clutter – Years of accumulated material made it hard for learners to find relevant resources. “Mandatory training wasn’t being done particularly well,” recalls Geraldine Murphy, Global Learning Experience Manager. “Our previous system had become the ‘wild west’—with little ownership or strategy.”\n",[912],{"start":85,"end":913,"type":95},18,{"type":63,"text":915,"spans":916,"direction":56},"3. Low engagement – Learners were overwhelmed by confusing navigation, while admins found the system slow and unrewarding. “People should spend their time learning skills, not learning how to use the platform,” Geraldine explains.\n",[917],{"start":85,"end":918,"type":95},17,{"type":63,"text":920,"spans":921,"direction":56},"4. Poor mobile access – A modern workforce needed seamless, on-the-go learning, but the system couldn’t deliver.\n",[922],{"start":85,"end":245,"type":95},{"type":63,"text":924,"spans":925,"direction":56},"The company needed more than a new platform—they needed a partner to capture proprietary skills, drive engagement, harness AI, and build toward a skills-driven talent marketplace.",[],"RichText$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"variation":176,"version":177,"items":928,"primary":929,"id":954,"slice_type":217,"slice_label":40},[],{"text":930},[931,934,937,942,946,951],{"type":201,"text":932,"spans":933,"direction":56},"The solution: Collaborative, AI-powered learning at scale",[],{"type":63,"text":935,"spans":936,"direction":56},"To solve these challenges, HEINEKEN selected 360Learning after a rigorous RFP process. The choice was driven by three differentiators that matched their transformation goals:\n",[],{"type":63,"text":938,"spans":939,"direction":56},"1. Scalability for global deployment with local flexibility.",[940],{"start":85,"end":941,"type":95},60,{"type":63,"text":943,"spans":944,"direction":56},"2. AI-powered tools for translation, content creation, and speed of delivery.",[945],{"start":85,"end":307,"type":95},{"type":63,"text":947,"spans":948,"direction":56},"3. Ease of use for both admins and learners, reducing overload and duplication.",[949],{"start":85,"end":950,"type":95},79,{"type":63,"text":952,"spans":953,"direction":56},"Here’s how the team brought their new learning strategy to life by focusing on community and peer-to-peer knowledge sharing:",[],"RichText$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"variation":176,"version":177,"items":956,"primary":957,"id":968,"slice_type":217,"slice_label":40},[],{"text":958},[959,962,965],{"type":295,"text":960,"spans":961,"direction":56},"Collaborative learning to engage every level of the business",[],{"type":63,"text":963,"spans":964,"direction":56},"The launch of their learning platform, UBREW (powered by 360Learning) has enabled new global and functional academies, ensuring consistent structure while allowing local adaptation. A customized mobile app gives employees easy access anytime, anywhere.",[],{"type":63,"text":966,"spans":967,"direction":56},"To build community, HEINEKEN  launched a global ambassador network, a shared knowledge center, and a playful “Little Green Learning Book” to guide employees through the change. 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And the speed—AI translations and the end-to-end process of developing a course, translating it, doing quality assurance and deploying it, the speed in which we can now do that in 360Learning is phenomenal.”",[],"RichText$8a340bde-886a-4127-a564-7eef12978467",{"variation":219,"version":177,"items":992,"primary":993,"id":998,"slice_type":217,"slice_label":40},[],{"text":994},[995],{"type":63,"text":996,"spans":997,"direction":56},"\"The speed in which we can now develop a course, translate it, do quality assurance, and deploy it with 360Learning is phenomenal.\" - Geraldine Murphy, HEINEKEN",[],"RichText$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"variation":176,"version":177,"items":1000,"primary":1001,"id":1009,"slice_type":217,"slice_label":40},[],{"text":1002},[1003,1006],{"type":295,"text":1004,"spans":1005,"direction":56},"An easy to use, skills-focused learning platform",[],{"type":63,"text":1007,"spans":1008,"direction":56},"360Learning’s tagging and taxonomy tools have supported the platform change. 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This allows the team to keep a pulse on all the skills within the business and  HEINEKEN will be exploring skills-based learning in even more detail in the next 12 months.",[],"RichText$e6657d82-9761-48f2-be7c-a8355c825b54",{"variation":176,"version":177,"items":1011,"primary":1012,"id":1053,"slice_type":217,"slice_label":40},[],{"text":1013},[1014,1017,1020,1023,1026,1030,1033,1036,1039,1042,1045,1048,1051],{"type":201,"text":1015,"spans":1016,"direction":56},"The implementation: Seven months from start to finish",[],{"type":63,"text":1018,"spans":1019,"direction":56},"The implementation of 360Learning was ambitious: a complete migration, rebuild, and relaunch in just seven months. ",[],{"type":63,"text":1021,"spans":1022,"direction":56},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation,” says Geraldine. “We retired nearly 50% of our old content, because it wasn’t being used, wasn’t owned, or wasn’t relevant. That allowed us to start fresh.”",[],{"type":63,"text":1024,"spans":1025,"direction":56},"The scope of work was staggering. The team of three had to:",[],{"type":63,"text":1027,"spans":1028,"direction":56},"•  Rebuild more than 1,000  learning Paths",[1029],{"start":86,"end":797,"type":95},{"type":63,"text":1031,"spans":1032,"direction":56},"•  Launch new global academies and a HEINEKEN Academy",[],{"type":63,"text":1034,"spans":1035,"direction":56},"•  Integrate global catalogues,  Outlook and productivity tools",[],{"type":63,"text":1037,"spans":1038,"direction":56},"•  Run a comprehensive communications and change management program (including regional         ambassadors, weekly drop-ins, a launch playbook, and operating procedures for admins and         authors)\n\n•  Design and develop a learning academy with a catalogue of role-based training and create a          cycle of certification around upskilling for Authors, Coaches and Admins",[],{"type":63,"text":1040,"spans":1041,"direction":56},"",[],{"type":63,"text":1043,"spans":1044,"direction":56},"“There was nervousness at the start—was this even possible on such an aggressive timeline?” Geraldine recalls. “But we had no choice. The old system was being switched off and downtime wasn’t an option.”",[],{"type":63,"text":1046,"spans":1047,"direction":56},"To keep the project moving, the team relied heavily on strong stakeholder management. A steering committee was set up to help navigate challenges, align priorities, and secure executive sponsorship when tough decisions had to be made. “Some of those conversations were very challenging,” Geraldine noted. “But the steering committee gave us the backing and influence we needed to overcome sticking points and keep momentum.”",[],{"type":63,"text":1049,"spans":1050,"direction":56},"360Learning’s team also played a critical role in guiding the project. “I have to call out Carolyn Li and Alastair Buckle from 360Learning,” Geraldine says. “They were fantastic. They leaned in, understood our challenges, and kept us moving forward at pace. They were responsive and active, and we couldn’t have done it without those two. It was a great collaboration.”",[],{"type":63,"text":1040,"spans":1052,"direction":56},[],"RichText$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"variation":219,"version":177,"items":1055,"primary":1056,"id":1061,"slice_type":217,"slice_label":40},[],{"text":1057},[1058],{"type":63,"text":1059,"spans":1060,"direction":56},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation.” - Geraldine Murphy, HEINEKEN",[],"RichText$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"variation":176,"version":177,"items":1063,"primary":1064,"id":1081,"slice_type":217,"slice_label":40},[],{"text":1065},[1066,1069,1072,1075,1078],{"type":201,"text":1067,"spans":1068,"direction":56},"The results so far: Crushing benchmarks and gaining momentum",[],{"type":63,"text":1070,"spans":1071,"direction":56},"Despite the scale and compressed timeline, the launch exceeded expectations.",[],{"type":63,"text":1073,"spans":1074,"direction":56},"Within the first six weeks:\n",[],{"type":63,"text":1076,"spans":1077,"direction":56},"• 25% of all colleagues were active in the system, smashing the benchmark KPI of 20%\n\n• In the APAC region, every operating company beat the average activation rate\n\n• In just 1.5 months, the platform had already achieved 65% of the annual engagement seen in           the old system\n\n“These numbers show the scale of what we’ve achieved,” says Geraldine. “Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.”",[],{"type":63,"text":1079,"spans":1080,"direction":56},"Creating a space to train and certify stakeholders with different platform roles was a key feature of the implementation. This role-based upskilling was recognized as “best in class” by 360Learning’s team.",[],"RichText$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"variation":219,"version":177,"items":1083,"primary":1084,"id":1089,"slice_type":217,"slice_label":40},[],{"text":1085},[1086],{"type":63,"text":1087,"spans":1088,"direction":56},"\"Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.\" - Geraldine Murphy, HEINEKEN",[],"RichText$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"variation":176,"version":177,"items":1091,"primary":1092,"id":1105,"slice_type":217,"slice_label":40},[],{"text":1093},[1094,1097,1100,1103],{"type":201,"text":1095,"spans":1096,"direction":56},"The next phase of collaborative learning",[],{"type":63,"text":1098,"spans":1099,"direction":56},"For HEINEKEN, 360Learning is more than a platform—it’s the foundation of their future talent strategy.\n\n “Learning is part of our bigger master plan,” Geraldine explains. “‘UBREW,’ is the first step toward a talent marketplace where AI will map skills and identify gaps. Next, we’ll upskill the business where needed and give people equitable career opportunities—using UBREW to capture skills data, generate insights, and link training to those gaps.”",[],{"type":63,"text":1101,"spans":1102,"direction":56},"The company is also expanding collaborative learning, encouraging SMEs to co-author and share knowledge. “We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.”",[],{"type":63,"text":1040,"spans":1104,"direction":56},[],"RichText$3c009a59-00b0-46fa-9aa3-ec3a9d9a374c",{"variation":219,"version":177,"items":1107,"primary":1108,"id":1113,"slice_type":217,"slice_label":40},[],{"text":1109},[1110],{"type":63,"text":1111,"spans":1112,"direction":56},"\"We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.\" - Geraldine Murphy, HEINEKEN",[],"RichText$6e4169ef-23bf-4254-a56e-4648654f8965",{"variation":176,"version":177,"items":1115,"primary":1116,"id":1124,"slice_type":217,"slice_label":40},[],{"text":1117},[1118,1121],{"type":63,"text":1119,"spans":1120,"direction":56},"AI will shape HEINEKEN’s content strategy through a ‘build, borrow, buy, or bot’ model. “For long-term content, we’ll invest and build. For quick needs, AI can generate material that SMEs refine. It’s about choosing the right tool for the job.”",[],{"type":63,"text":1122,"spans":1123,"direction":56},"Ultimately, HEINEKEN sees 360Learning as the driver of a cultural shift. By combining collaborative learning, AI-powered impact, and a skills-first mindset, HEINEKEN is laying the foundation for a future where every employee can multiply their impact and advance their professional development.",[],"RichText$9e331b6b-7396-4ac2-898f-04182e018eed",{"variation":176,"version":177,"items":1126,"primary":1127,"id":1162,"slice_type":850,"slice_label":40},[],{"document":1128},{"id":668,"type":669,"tags":1129,"lang":6,"slug":671,"first_publication_date":672,"last_publication_date":673,"uid":674,"data":1130,"link_type":119,"key":1161,"isBroken":121},[],{"body":1131,"form_config":1159},[1132,1150],{"variation":176,"version":177,"items":1133,"primary":1146,"id":707,"slice_type":708,"slice_label":40},[1134,1138,1142],{"benefit_icon":1135,"benefit_copy":687},{"dimensions":1136,"alt":40,"copyright":40,"url":682,"id":683,"edit":1137},{"width":306,"height":306},{"x":85,"y":85,"zoom":685,"background":686},{"benefit_icon":1139,"benefit_copy":694},{"dimensions":1140,"alt":40,"copyright":40,"url":691,"id":692,"edit":1141},{"width":306,"height":306},{"x":85,"y":85,"zoom":685,"background":686},{"benefit_icon":1143,"benefit_copy":701},{"dimensions":1144,"alt":40,"copyright":40,"url":698,"id":699,"edit":1145},{"width":306,"height":306},{"x":85,"y":85,"zoom":685,"background":686},{"title":1147},[1148],{"type":53,"text":705,"spans":1149,"direction":56},[],{"variation":176,"version":177,"items":1151,"primary":1152,"id":724,"slice_type":725,"slice_label":40},[],{"top_form_title":1153,"background_image":1156},[1154],{"type":53,"text":714,"spans":1155,"direction":56},[],{"dimensions":1157,"alt":720,"copyright":40,"url":721,"id":722,"edit":1158},{"width":718,"height":719},{"x":85,"y":85,"zoom":86,"background":87},{"id":727,"type":728,"tags":1160,"lang":6,"slug":674,"first_publication_date":730,"last_publication_date":731,"link_type":119,"key":847,"isBroken":121},[],"e92f0753-7ab0-42e4-b117-80468e1dbcb2","ConversionForm$345dbfff-0b57-4b08-a11b-6790a8dfaf9d",{"variation":176,"version":177,"items":1164,"primary":2140,"id":2144,"slice_type":1548,"slice_label":40},[1165,1606],{"resource":1166},{"id":1167,"type":41,"tags":1168,"lang":6,"slug":1169,"first_publication_date":1170,"last_publication_date":1171,"uid":1172,"data":1173,"link_type":119,"key":1605,"isBroken":121},"YmpTRBEAACMAqDED",[],"how-mitsubishi-electric-achieved-99-customer-satisfaction-while-reducing-training-costs-by-65-with-collaborative-learning","2022-06-07T14:32:11+0000","2026-07-13T11:56:36+0000","mitsubishielectric",{"body":1174,"tags":1549,"company_logo":1565,"illustration":1571,"key_figures":1578,"title":1600,"reading_time":1604},[1175,1193,1211,1226,1237,1249,1261,1295,1326,1348,1373,1389,1400,1421,1433,1444,1457,1470,1479,1501,1516,1523],{"variation":176,"version":177,"items":1176,"primary":1188,"id":1192,"slice_type":205,"slice_label":40},[1177],{"profile_picture":1178,"name":1186,"role":1187},{"dimensions":1179,"alt":1180,"copyright":40,"url":1181,"id":1182,"edit":1183},{"width":182,"height":182},"Lance Hitchins | Mitsubishi Electric","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F79ae2e27-0fce-49bd-9024-1114a6c7f25f_MitsubishiElectric_LanceHitchins+%281%29.png?auto=format%2Ccompress&rect=-6%2C0%2C1718%2C1718&w=128&h=128","YmpYXBEAAGycqEmV",{"x":1184,"y":85,"zoom":1185,"background":87},-6,0.27292110874200426,"Lance Hitchins","Head of Customer Training",{"team_title":1189},[1190],{"type":201,"text":877,"spans":1191},[],"Team$1c4cb152-ca4f-4484-ad5a-a5d51f334463",{"variation":176,"version":177,"items":1194,"primary":1196,"id":1210,"slice_type":217,"slice_label":40},[1195],{},{"text":1197},[1198,1201,1204,1207],{"type":201,"text":1199,"spans":1200},"The challenge",[],{"type":63,"text":1202,"spans":1203},"Mitsubishi Electric is a market leader in heat pumps and air conditioning units around the world. To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":63,"text":1205,"spans":1206},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":63,"text":1208,"spans":1209},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":176,"version":177,"items":1212,"primary":1214,"id":1225,"slice_type":217,"slice_label":40},[1213],{},{"text":1215},[1216,1219,1222],{"type":295,"text":1217,"spans":1218,"direction":56},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":63,"text":1220,"spans":1221,"direction":56},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":63,"text":1223,"spans":1224,"direction":56},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":219,"version":177,"items":1227,"primary":1229,"id":1236,"slice_type":217,"slice_label":40},[1228],{},{"text":1230},[1231],{"type":63,"text":1232,"spans":1233},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[1234],{"start":85,"end":1235,"type":95},221,"RichText$789a5edd-bdc2-4d1c-9611-2d485b24bbbd",{"variation":176,"version":177,"items":1238,"primary":1240,"id":1248,"slice_type":217,"slice_label":40},[1239],{},{"text":1241},[1242,1245],{"type":63,"text":1243,"spans":1244},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":63,"text":1246,"spans":1247},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":176,"version":177,"items":1250,"primary":1252,"id":1260,"slice_type":217,"slice_label":40},[1251],{},{"text":1253},[1254,1257],{"type":201,"text":1255,"spans":1256},"The solution",[],{"type":63,"text":1258,"spans":1259},"Lance and his L&D team focused their customer education programme around five key implementation areas. These were:",[],"RichText$85d220a4-ab7c-433e-a4c7-078db90493fd",{"variation":219,"version":177,"items":1262,"primary":1264,"id":1294,"slice_type":217,"slice_label":40},[1263],{},{"text":1265},[1266,1271,1276,1281,1286,1291],{"type":63,"text":1267,"spans":1268},"1) Blended learning: Using an 80\u002F20 model to deliver training",[1269],{"start":85,"end":1270,"type":95},20,{"type":63,"text":1272,"spans":1273},"2) Authoring: Developing content in-house with an authoring tool",[1274],{"start":85,"end":1275,"type":95},13,{"type":63,"text":1277,"spans":1278},"3) Social: Enabling learners to interact with trainers",[1279],{"start":85,"end":1280,"type":95},10,{"type":63,"text":1282,"spans":1283},"4) Engagement: Accessing dashboards to track engagement and usage",[1284],{"start":85,"end":1285,"type":95},14,{"type":63,"text":1287,"spans":1288},"5) Upskill: Supporting the L&D team to acquire new skills",[1289],{"start":85,"end":1290,"type":95},11,{"type":63,"text":1292,"spans":1293},"For Lance, these five key implementation areas were critical to the success of the project. The first area involved defining the overall format of the programme with blended learning.",[],"RichText$3bae8c53-78df-47d3-845a-f24db95407cb",{"variation":176,"version":177,"items":1296,"primary":1298,"id":1325,"slice_type":217,"slice_label":40},[1297],{},{"text":1299},[1300,1302,1305,1307,1315,1317,1320,1322],{"type":295,"text":1267,"spans":1301},[],{"type":63,"text":1303,"spans":1304},"According to Lance, some of Mitsubishi Electric’s customer engineers and contractors were not necessarily tech-savvy, with some having never used elearning before. This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":63,"text":1040,"spans":1306},[],{"type":63,"text":1308,"spans":1309},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[1310],{"start":1311,"end":588,"type":330,"data":1312},19,{"link_type":452,"url":1313,"target":1314},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":63,"text":1040,"spans":1316},[],{"type":63,"text":1318,"spans":1319},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":63,"text":1040,"spans":1321},[],{"type":63,"text":1323,"spans":1324},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],"RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":176,"version":177,"items":1327,"primary":1329,"id":1347,"slice_type":217,"slice_label":40},[1328],{},{"text":1330},[1331,1333,1336,1342,1344],{"type":295,"text":1272,"spans":1332,"direction":56},[],{"type":63,"text":1334,"spans":1335,"direction":56},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":63,"text":1337,"spans":1338,"direction":56},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[1339],{"start":1285,"end":258,"type":330,"data":1340},{"link_type":452,"url":1341,"target":454},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":63,"text":1040,"spans":1343,"direction":56},[],{"type":63,"text":1345,"spans":1346,"direction":56},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":176,"version":177,"items":1349,"primary":1351,"id":1372,"slice_type":217,"slice_label":40},[1350],{},{"text":1352},[1353,1355,1362,1364,1367,1369],{"type":295,"text":1277,"spans":1354},[],{"type":63,"text":1356,"spans":1357},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[1358],{"start":1359,"end":1311,"type":330,"data":1360},4,{"link_type":452,"url":1361,"target":454},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":63,"text":1040,"spans":1363},[],{"type":63,"text":1365,"spans":1366},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":63,"text":1040,"spans":1368},[],{"type":63,"text":1370,"spans":1371},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":176,"version":177,"items":1374,"primary":1376,"id":1388,"slice_type":217,"slice_label":40},[1375],{},{"text":1377},[1378,1380],{"type":295,"text":1282,"spans":1379},[],{"type":63,"text":1381,"spans":1382},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[1383],{"start":1384,"end":1385,"type":330,"data":1386},217,226,{"link_type":452,"url":1387,"target":1314},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F","RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":219,"version":177,"items":1390,"primary":1392,"id":1399,"slice_type":217,"slice_label":40},[1391],{},{"text":1393},[1394],{"type":63,"text":1395,"spans":1396},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[1397],{"start":85,"end":1398,"type":95},255,"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":176,"version":177,"items":1401,"primary":1403,"id":1420,"slice_type":217,"slice_label":40},[1402],{},{"text":1404},[1405,1407,1410,1412,1415,1417],{"type":295,"text":1287,"spans":1406},[],{"type":63,"text":1408,"spans":1409},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":63,"text":1040,"spans":1411},[],{"type":63,"text":1413,"spans":1414},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":63,"text":1040,"spans":1416},[],{"type":63,"text":1418,"spans":1419},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":176,"version":177,"items":1422,"primary":1424,"id":1432,"slice_type":217,"slice_label":40},[1423],{},{"text":1425},[1426,1429],{"type":201,"text":1427,"spans":1428},"Results",[],{"type":63,"text":1430,"spans":1431},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. They’ve also eliminated the backlog of customers waiting to enrol on courses.",[],"RichText$ae8f3e33-fe42-495d-9f7b-aab7f57f74a8",{"variation":219,"version":177,"items":1434,"primary":1436,"id":1443,"slice_type":217,"slice_label":40},[1435],{},{"text":1437},[1438],{"type":63,"text":1439,"spans":1440},"Volume and efficiency results:\n\n• The team is 900% more efficient \n\n• The number of people trained has increased from 200 to 300 people per month\n\n• The same volume of training has been delivered with 10% of the resources required before\n\n• Training costs have been reduced by 65%",[1441],{"start":85,"end":1442,"type":95},31,"RichText$599eeda5-1d95-4fb5-ae18-ec08d1f58e5b",{"variation":219,"version":177,"items":1445,"primary":1447,"id":1456,"slice_type":217,"slice_label":40},[1446],{},{"text":1448},[1449,1453],{"type":63,"text":1450,"spans":1451},"Customer impact:\n",[1452],{"start":85,"end":918,"type":95},{"type":63,"text":1454,"spans":1455},"• 99% customer satisfaction rate\n\n• Mitsubishi Electric has reduced the wait time for customer training to 30 days\n\n• The learner survey feedback is much more positive, with learners saying: - “I can do this in my own time”, and describing the training as “flexible”, “easy to use”, and “the best online training I have ever done”",[],"RichText$ffbdd502-d61f-4f59-8eaa-6cfa7a11903b",{"variation":219,"version":177,"items":1458,"primary":1460,"id":1469,"slice_type":217,"slice_label":40},[1459],{},{"text":1461},[1462,1466],{"type":63,"text":1463,"spans":1464},"Environmental impact:\n",[1465],{"start":85,"end":908,"type":95},{"type":63,"text":1467,"spans":1468},"• 600,000 miles of travelling saved\n\n• 230,000 sheets of paper saved",[],"RichText$ca475609-76cf-4b29-9f40-85b8cbd759e7",{"variation":176,"version":177,"items":1471,"primary":1473,"id":1478,"slice_type":217,"slice_label":40},[1472],{},{"text":1474},[1475],{"type":63,"text":1476,"spans":1477},"It's clear from these results that the new digital training programme has had a positive impact on the Mitsubishi Electric business. So, what does the future hold for Lance and his L&D team?",[],"RichText$de7436be-e45d-4bd6-b6b6-17d6d104b2fc",{"variation":176,"version":177,"items":1480,"primary":1482,"id":1500,"slice_type":217,"slice_label":40},[1481],{},{"text":1483},[1484,1487,1490,1492,1495,1497],{"type":295,"text":1485,"spans":1486},"What’s next for Mitsubishi Electric?",[],{"type":63,"text":1488,"spans":1489},"The transition from classroom-based learning to a digital and blended learning strategy enables Mitsubishi Electric to better meet its customer education needs. Now, the company can offer flexible and engaging customer learning, while also enabling the L&D team to utilise subject-matter experts to create content in-house.",[],{"type":63,"text":1040,"spans":1491},[],{"type":63,"text":1493,"spans":1494},"“The positive feedback on our courses we’ve had from customers has been overwhelming,” says Lance. “And I feel a sense of pride when my staff are mentioned individually in courses by customers.”",[],{"type":63,"text":1040,"spans":1496},[],{"type":63,"text":1498,"spans":1499},"So what’s next? Mitsubishi Electric will be working in collaboration with 360Learning to determine the long-term roadmap for their customer training. 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All their decisions are therefore based on the best balance between human, economic, and environmental considerations. By 2050, Michelin's ambition is to achieve \"Net Zero Emissions\" of CO2 across all its sites.",[],{"type":63,"text":1685,"spans":1686,"direction":56},"This involves many challenges in terms of skills management: Michelin must provide its employees with updates on the latest technologies and industry practices to ensure their employability both within and outside the group.",[],{"type":295,"text":1688,"spans":1689,"direction":56},"Driving global impact with user-generated content",[],{"type":295,"text":1040,"spans":1691,"direction":56},[],{"type":63,"text":1693,"spans":1694,"direction":56},"In 2016, Michelin’s marketing and sales teams began using 360Learning to train their customers–with great success. Five years later, 360Learning continues to be the Michelin Group’s training solution of choice to share its corporate culture and technical course content across the organization. By 2020, Michelin had successfully digitized 30% of its training courses. ",[],"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":219,"version":177,"items":1697,"primary":1698,"id":1703,"slice_type":217,"slice_label":40},[],{"text":1699},[1700],{"type":63,"text":1701,"spans":1702,"direction":56},"\"At the time of the platform's deployment, the employees followed along, and everything happened very quickly.\" - Joffrey Ancelot",[],"RichText$228b7a23-bafe-4ac4-802b-efc0acf7e66e",{"variation":176,"version":177,"items":1705,"primary":1706,"id":1725,"slice_type":217,"slice_label":40},[],{"text":1707},[1708,1712,1715,1718,1720],{"type":63,"text":1709,"spans":1710,"direction":56},"User-generated content is at the heart of Michelin's Digital Learning strategy. Each employee possesses unique subject-matter expertise and Michelin needs to be able to share this with as many people in the company as possible. The company identified two major issues: ",[1711],{"start":85,"end":908,"type":95},{"type":63,"text":1713,"spans":1714,"direction":56},"• The training initiatives put in place didn’t support quick responses to specific upskilling needs. They needed to be able to easily deploy actions as close to the field as possible. ",[],{"type":63,"text":1716,"spans":1717,"direction":56},"• To create a process that keeps improving, training needs to be constantly enriched with relevant learner feedback.",[],{"type":63,"text":1040,"spans":1719,"direction":56},[],{"type":63,"text":1721,"spans":1722,"direction":56},"Michelin’s challenge was making an immediate impact across its global organization with user-generated content in its learning strategy.",[1723],{"start":85,"end":1724,"type":95},136,"RichText$d4af3d11-1cbb-4b71-ab7f-5484eed0e0ce",{"variation":176,"version":177,"items":1727,"primary":1729,"id":1753,"slice_type":217,"slice_label":40},[1728],{},{"text":1730},[1731,1734,1739,1744,1746,1750],{"type":201,"text":1732,"spans":1733,"direction":56},"Solution",[],{"type":295,"text":1735,"spans":1736,"direction":56},"The 'Talent Factory' creates unique learning experiences",[1737],{"start":85,"end":1738,"type":95},56,{"type":63,"text":1740,"spans":1741,"direction":56},"The Talent Factory (Manufacture des Talents) is Michelin's L&D (Learning and Development) entity. Recently created, it is made up of around a hundred employees, and is entirely dedicated to providing career guidance and skills development to Michelin employees. The Talent Factory keeps tabs on employees' skills by offering more than 26,000 comprehensive and personalized training courses, utilizing new technologies.",[1742],{"start":1270,"end":1743,"type":228},43,{"type":63,"text":1040,"spans":1745,"direction":56},[],{"type":295,"text":1747,"spans":1748,"direction":56},"Unite a community of learning champions with 360Learning",[1749],{"start":85,"end":1738,"type":95},{"type":63,"text":1751,"spans":1752,"direction":56},"Here are the 3 steps that led to this success, with the help of 360Learning.",[],"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":219,"version":177,"items":1755,"primary":1756,"id":1761,"slice_type":217,"slice_label":40},[],{"text":1757},[1758],{"type":63,"text":1759,"spans":1760,"direction":56},"\"The employee has the opportunity to assess their skills by following a precise methodology. The goal? To develop both in their current role and to prepare for the next one by identifying the appropriate training.\" - Nathalie Pasquet, Pedagogical Engineer, Michelin",[],"RichText$26282687-bd8d-426d-9404-ee45365ed354",{"variation":176,"version":177,"items":1763,"primary":1765,"id":1777,"slice_type":217,"slice_label":40},[1764],{},{"text":1766},[1767,1770,1772],{"type":295,"text":1768,"spans":1769},"Step 1: Break down the barriers to creation",[],{"type":63,"text":1040,"spans":1771},[],{"type":63,"text":1773,"spans":1774},"First off, internal experts need to be able to share their knowledge in a few hours. Just under four hours, to be more precise. Joffrey explains:",[1775],{"start":85,"end":1776,"type":95},127,"RichText$bf057938-f37c-40b6-88da-36181700adaf",{"variation":219,"version":177,"items":1779,"primary":1781,"id":1788,"slice_type":217,"slice_label":40},[1780],{},{"text":1782},[1783],{"type":63,"text":1784,"spans":1785},"\"At Michelin, we know that our employees have a wealth of knowledge to share. Our mission is to break down the barriers to creation. If an employee wakes up one morning with knowledge to share, our ambition is to make him or her capable of deploying it by the afternoon at a local level.”",[1786],{"start":85,"end":1787,"type":95},288,"RichText$6ea1bed6-b373-48eb-b3d8-4de9f7dd8cb3",{"variation":176,"version":177,"items":1790,"primary":1792,"id":1810,"slice_type":217,"slice_label":40},[1791],{},{"text":1793},[1794,1802,1804],{"type":63,"text":1795,"spans":1796,"direction":56},"This is a complete paradigm shift, compared to the six months typically needed to set up a SCORM course, which is also difficult to update regularly. ",[1797],{"start":1798,"end":1799,"type":330,"data":1800},119,148,{"link_type":452,"url":1801,"target":454},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-authoring-tool\u002F",{"type":63,"text":1040,"spans":1803,"direction":56},[],{"type":63,"text":1805,"spans":1806,"direction":56},"Without any prior request to a manager or to the training team, an employee can upgrade his skills on 360Learning in complete autonomy, directly from the HRIS portal.",[1807],{"start":1724,"end":503,"type":330,"data":1808},{"link_type":452,"url":1809,"target":454},"https:\u002F\u002F360learning.com\u002Fintegrations\u002F#hcm-integrations","RichText$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"variation":219,"version":177,"items":1812,"primary":1813,"id":1818,"slice_type":217,"slice_label":40},[],{"text":1814},[1815],{"type":63,"text":1816,"spans":1817,"direction":56},"\"On 360Learning, I was able to create a two-month initial training program for our new sales representatives in Central Europe. The platform allowed us to plan everything from A to Z.\" - Ovidiu Panaite",[],"RichText$9b246944-d51d-496e-93c4-cf657ab759d8",{"variation":176,"version":177,"items":1820,"primary":1822,"id":1838,"slice_type":217,"slice_label":40},[1821],{},{"text":1823},[1824,1829,1831],{"type":63,"text":1825,"spans":1826,"direction":56},"Once an employee completes these online tutorials, the L&D team is notified by email and the learner is immediately validated. Thanks to this online training, the Michelin team has created a group of more than 100 champions who can support the demand for local upskilling needs.",[1827],{"start":309,"end":1828,"type":95},223,{"type":63,"text":1040,"spans":1830,"direction":56},[],{"type":63,"text":1832,"spans":1833,"direction":56},"Joffrey also explains that the decentralization of course content creation would not be possible without the architecture of the 360Learning platform that facilitates easier learner access.",[1834],{"start":1835,"end":186,"type":330,"data":1836},105,{"id":136,"type":111,"tags":1837,"lang":6,"slug":138,"first_publication_date":114,"last_publication_date":139,"uid":140,"link_type":119,"isBroken":121},[],"RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":176,"version":177,"items":1840,"primary":1841,"id":1849,"slice_type":217,"slice_label":40},[],{"text":1842},[1843],{"type":63,"text":1844,"spans":1845,"direction":56},"To illustrate this, Joffrey gives the example of an employee at the Roanne factory (in central France) who noticed his colleagues weren’t respecting safety rules when handling a dangerous product. 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Compliance coverage that struggled to stay audit-ready  ",[2326],{"start":85,"end":2327,"type":95},59,{"type":63,"text":2329,"spans":2330,"direction":56},"Operating in a heavily regulated industry, Ishida needs to keep strict records on training to stay audit-ready at all times. But teams felt like they were constantly playing catch-up in the old system. ",[2331,2333],{"start":2332,"end":444,"type":95},15,{"start":821,"end":2334,"type":95},182,{"type":63,"text":2336,"spans":2337,"direction":56},"Health & Safety certificates need to be renewed annually or tri-annually, and with no automated reminders or reliable reporting, employees and managers were only able to work reactively, with many workers either missing important recertifications, or finding out too late that their license had lapsed. ",[2338],{"start":2339,"end":2340,"type":95},170,185,{"type":63,"text":2342,"spans":2343,"direction":56},"With a complex range of safety requirements—from crane operation to GDPR—the team lacked tools to ensure that 100% of their employees were up-to-date with compliance at all times. This risked not only regulatory non-compliance but also potential safety incidents on the shop floor.",[2344],{"start":2345,"end":1385,"type":95},201,"RichText$74fa82e1-82e7-4142-888c-40e0bdeb8ca0",{"variation":176,"version":177,"items":2348,"primary":2349,"id":2383,"slice_type":217,"slice_label":40},[],{"text":2350},[2351,2356,2362,2365,2368,2371,2374,2377],{"type":295,"text":2352,"spans":2353,"direction":56},"3. Difficulty scaling frontline & technical training",[2354],{"start":85,"end":2355,"type":95},52,{"type":63,"text":2357,"spans":2358,"direction":56},"As the company grew, it struggled to ensure consistent, timely upskilling for dispersed teams.",[2359],{"start":2360,"end":2361,"type":95},37,73,{"type":63,"text":2363,"spans":2364,"direction":56},"Ishida’s frontline teams, such as assembly technicians and field service engineers, needed extensive hands-on training. And sales teams required larger blended learning programs that were up to 9 months long with 50+ sub-trainings. ",[],{"type":63,"text":2366,"spans":2367,"direction":56},"Before 360Learning, scheduling multi-session paths for these different learner groups was chaotic and inflexible—even something as routine as forklift training demanded a flurry of emails and manual sign-ups. ",[],{"type":63,"text":2369,"spans":2370,"direction":56},"Because there were only synchronous training sessions, field service engineers stationed across different time zones couldn’t consistently attend live training webinars, causing them to miss crucial updates when new parts or product lines were introduced. ",[],{"type":63,"text":2372,"spans":2373,"direction":56},"On top of it all, limited LMS reporting meant managers lacked insight into how to best prepare or upskill new hires, leading to frustration and slow onboarding.",[],{"type":63,"text":2375,"spans":2376,"direction":56},"This all made it difficult to deliver consistent, timely upskilling across Ishida’s globally dispersed workforce. Team members desperately needed on-demand learning materials they could easily reference on their own time. ",[],{"type":63,"text":2378,"spans":2379,"direction":56},"As Nick explained, it was a challenge to get “the right people the right training at the right time”—especially for those who have 90% of training on the job, but still need online documentation.",[2380],{"start":2381,"end":2382,"type":95},46,99,"RichText$99a11d89-ed1b-4733-b4ab-3ba3494238f4",{"variation":176,"version":177,"items":2385,"primary":2386,"id":2422,"slice_type":217,"slice_label":40},[],{"text":2387},[2388,2393,2403,2406,2412,2416],{"type":295,"text":2389,"spans":2390,"direction":56},"4. Limited capacity for strategic, tailored L&D",[2391],{"start":85,"end":2392,"type":95},47,{"type":63,"text":2394,"spans":2395,"direction":56},"Ishida has a wide portfolio of manufacturing products, operating in numerous sectors across EMEA. By nature, the company creates a vast amount of proprietary knowledge and skills. Much of the critical knowledge they needed to share bespoke short targeted learning resources (case studies, product updates, technical information, etc.) for specific regions and teams, rather than generic courses. ",[2396,2398,2400],{"start":101,"end":2397,"type":95},245,{"start":328,"end":2399,"type":95},273,{"start":2401,"end":2402,"type":95},365,366,{"type":63,"text":2404,"spans":2405,"direction":56},"But despite the complexity and volume of resources needed, the central L&D team could only focus on manually creating large learning content for the masses, as learning needs were prioritized by audience size. ",[],{"type":63,"text":2407,"spans":2408,"direction":56},"Between this, data entry, manual tracking, and email coordination, the L&D team lacked the bandwidth to focus on strategic development–which meant employee development and leadership programs were often put on the backburner. ",[2409],{"start":2410,"end":2411,"type":95},147,191,{"type":63,"text":2413,"spans":2414,"direction":56},"Yet the need to create these programs and offer robust career pathways was more critical than ever, as Ishida’s aging workforce of specialist engineers and technicians approach retirement. With no centralized system in place to capture and share their expertise, the organization risked losing critical know-how and proprietary skills. ",[2415],{"start":1567,"end":533,"type":95},{"type":63,"text":2417,"spans":2418,"direction":56},"The team knew they needed to invest more time in succession planning and skills frameworks to carve the path for internal mobility and build a more agile workforce, but it seemed impossible with admin tasks dominating their everyday workflow.",[2419,2421],{"start":247,"end":2420,"type":95},68,{"start":2361,"end":2026,"type":95},"RichText$9e7e1f9c-446f-4f42-b145-a87bb5383a81",{"variation":219,"version":177,"items":2424,"primary":2425,"id":2430,"slice_type":217,"slice_label":40},[],{"text":2426},[2427],{"type":63,"text":2428,"spans":2429,"direction":56},"“We were always playing catch-up. Between data entry, re-assigning trainings, and scheduling events, we couldn’t focus on real development goals.” – Nicholas Taylor",[],"RichText$744fc0d9-6b5c-4c53-9af7-d9317f267dc4",{"variation":176,"version":177,"items":2432,"primary":2433,"id":2447,"slice_type":217,"slice_label":40},[],{"text":2434},[2435,2438,2441,2444],{"type":201,"text":2436,"spans":2437,"direction":56},"The solutions",[],{"type":63,"text":2439,"spans":2440,"direction":56},"When evaluating potential LMS platforms, Nick’s top criteria were robust automation, easy scheduling, reporting tools, and collaborative learning to capture expertise and knowledge from top performers. ",[],{"type":63,"text":2442,"spans":2443,"direction":56},"360Learning stood out for its powerful path builder, automated enrollment logic, and collaborative learning elements that let managers and SMEs create and interact with content quickly.",[],{"type":63,"text":2445,"spans":2446,"direction":56},"Here’s how Ishida tackled their biggest challenges using 360Learning:",[],"RichText$498b6ded-7ef0-47db-acfe-ccf3b36a85c4",{"variation":176,"version":177,"items":2449,"primary":2450,"id":2474,"slice_type":217,"slice_label":40},[],{"text":2451},[2452,2457,2465],{"type":295,"text":2453,"spans":2454,"direction":56},"1. Automated enrollment & tracking",[2455],{"start":85,"end":2456,"type":95},34,{"type":63,"text":2458,"spans":2459,"direction":56},"Ishida leveraged 360Learning’s audience builder to automatically enroll learners to training based on attributes that eliminated manual chasing for compliance. By setting up custom fields (e.g., job role, location, last certification date), every employee is automatically enrolled in relevant courses, and renewals trigger auto course re-assignments for upcoming expiring certifications.",[2460,2462],{"start":1442,"end":2461,"type":95},117,{"start":2463,"end":2464,"type":95},324,350,{"type":63,"text":2466,"spans":2467,"direction":56},"Instant notifications and reminders in the platform also saved significant time, replacing back-and-forth emails. And learners could log in and see exactly which courses they had to take—no more ad hoc enrollment meant reduced confusion and user error.",[2468,2469,2471,2473],{"start":85,"end":245,"type":95},{"start":2470,"end":593,"type":95},26,{"start":2461,"end":2472,"type":95},118,{"start":533,"end":312,"type":95},"RichText$7fa5b29d-4e62-41f0-ba92-0b1438b1543c",{"variation":219,"version":177,"items":2476,"primary":2477,"id":2482,"slice_type":217,"slice_label":40},[],{"text":2478},[2479],{"type":63,"text":2480,"spans":2481,"direction":56},"“The platform does so much heavy lifting—automating enrollments, reminders, and re-certifications—so we can actually focus on adding value elsewhere.” – Nicholas Taylor",[],"RichText$21759225-db6b-488b-bee0-c7d310e13727",{"variation":176,"version":177,"items":2484,"primary":2485,"id":2490,"slice_type":217,"slice_label":40},[],{"text":2486},[2487],{"type":63,"text":2488,"spans":2489,"direction":56},"Notably, automation also enabled the L&D team to duplicate these proactive processes for the Health and Safety team, who now run custom reports on compliance status in minutes, instead of shuffling through a multitude of spreadsheet tabs.",[],"RichText$63cdd6ab-2e93-49cf-a060-a8199ee1634a",{"variation":176,"version":177,"items":2492,"primary":2493,"id":2523,"slice_type":217,"slice_label":40},[],{"text":2494},[2495,2499,2505,2511,2516],{"type":295,"text":2496,"spans":2497,"direction":56},"2. Centralized compliance dashboards",[2498],{"start":85,"end":593,"type":95},{"type":63,"text":2500,"spans":2501,"direction":56},"In conjunction with automated tracking, Ishida consolidated all mandatory training into a single portal. Monitoring upcoming expirations and tracking course completions is hassle-free and intuitive for both the L&D and Health and Safety teams.",[2502],{"start":2503,"end":2504,"type":95},88,104,{"type":63,"text":2506,"spans":2507,"direction":56},"Instead of sifting through spreadsheets to identify who needs a particular course, a real-time reporting dashboard shows who is due for a refresh, which sessions are running, and how many seats remain available. ",[2508],{"start":2509,"end":2510,"type":95},84,114,{"type":63,"text":2512,"spans":2513,"direction":56},"Attendance sheets are automatically generated for both online and in-person training sessions, and once a training event is complete, administrators can upload certificates and finalize records in just a few clicks–and accessing previous records is just as easy.",[2514],{"start":85,"end":2515,"type":95},45,{"type":63,"text":2517,"spans":2518,"direction":56},"In addition to easing both L&D and Health and Safety’s workloads, this centralization has enabled both teams to work more proactively and boosted confidence during internal checks and external audits.",[2519,2521],{"start":1567,"end":2520,"type":95},133,{"start":2294,"end":2522,"type":95},156,"RichText$a3788a0a-a227-4d88-89e4-63ea0b071a60",{"variation":176,"version":177,"items":2525,"primary":2526,"id":2585,"slice_type":217,"slice_label":40},[],{"text":2527},[2528,2533,2549,2555,2558,2567,2575,2579],{"type":295,"text":2529,"spans":2530,"direction":56},"3. Streamlined scheduling and frontline enablement",[2531],{"start":85,"end":2532,"type":95},50,{"type":63,"text":2534,"spans":2535,"direction":56},"Today, Ishida’s central L&D team is able to seamlessly create courses for the greater EMEA region at scale, using 360Learning’s Authoring tool and integrated language management tool to handle translations within the learning platform.",[2536,2539],{"start":2537,"end":2538,"type":95},44,106,{"start":182,"end":2540,"type":330,"data":2541},142,{"id":2542,"type":111,"tags":2543,"lang":6,"slug":2544,"first_publication_date":2545,"last_publication_date":2546,"uid":2547,"data":2548,"link_type":119,"isBroken":121},"ZH30yhEAACUA8mhj",[],"transform-proprietary-expertise-into-multimodal-experiences","2023-07-19T13:46:03+0000","2026-07-15T13:00:45+0000","authoring-tool",{"category":118},{"type":63,"text":2550,"spans":2551,"direction":56},"The team has launched a customized online learning library, using a blend of SCORM courses and targeted resources within the 360Learning platform, rather than off-the-shelf content.",[2552,2554],{"start":2553,"end":2456,"type":95},24,{"start":588,"end":601,"type":95},{"type":63,"text":2556,"spans":2557,"direction":56},"Not only has this accelerated the training creation, it has also significantly increased the accessibility and amount of contextually relevant and useful information available on the platform, which has helped employees do their jobs better.",[],{"type":63,"text":2559,"spans":2560,"direction":56},"Case in point: For Ishida’s frontline staff, this ability to blend hands-on and virtual learning under one system has been transformative. Field service engineers now have quick access to on-demand digital content, such as machine updates or troubleshooting guides, so they don’t have to drop everything for live webinars that often conflict with customer site visits. Same goes for the sales teams on the road, who can now access key product information that’s always up-to-date.",[2561,2564],{"start":2562,"end":2563,"type":95},61,97,{"start":2565,"end":2566,"type":95},172,213,{"type":63,"text":2568,"spans":2569,"direction":56},"360Learning’s classroom management tools have simplified the entire training process and enabled L&D to build and assign multi-session paths for any learner group at scale–whether they’re new sales hires, assembly technicians, or advanced engineering roles.",[2570,2571,2573],{"start":1285,"end":2456,"type":95},{"start":2510,"end":2572,"type":95},120,{"start":186,"end":2574,"type":95},171,{"type":63,"text":2576,"spans":2577,"direction":56},"Managers have also become strong advocates of 360Learning because it saves them time booking sessions, and helps new hires ramp up faster.",[2578],{"start":2470,"end":323,"type":95},{"type":63,"text":2580,"spans":2581,"direction":56},"Whether it’s enrolling employees in on-site forklift training, or embedding Zoom links in online courses, managers appreciate how easy it is to organize large-scale training sessions, coordinate training slots, and track their teams’ progress–which has led to a stronger buy-in across different departments.",[2582],{"start":2583,"end":2584,"type":95},262,307,"RichText$19bb7500-206b-47f5-99a6-6e321b517187",{"variation":219,"version":177,"items":2587,"primary":2588,"id":2593,"slice_type":217,"slice_label":40},[],{"text":2589},[2590],{"type":63,"text":2591,"spans":2592,"direction":56},"“We run a 9-month sales path with over 50 elements—before it was a scheduling nightmare. Now, the path logic and automated invites keep everyone on track.” – Nicholas Taylor",[],"RichText$0eaefe12-be6f-496e-bdd8-7b6672e4d42e",{"variation":176,"version":177,"items":2595,"primary":2596,"id":2633,"slice_type":217,"slice_label":40},[],{"text":2597},[2598,2602,2605,2608,2616,2621,2627,2630],{"type":295,"text":2599,"spans":2600,"direction":56},"4. Reclaimed capacity for strategic initiatives",[2601],{"start":85,"end":2392,"type":95},{"type":63,"text":2603,"spans":2604,"direction":56},"By reducing administrative burden and streamlining content creation, Nicholas and his team now have the bandwidth for higher-value projects–notably laying the foundation to systematically capture institutional knowledge from their senior engineers and staff, and pass on proprietary skills.",[],{"type":63,"text":2606,"spans":2607,"direction":56},"This was a major priority for Ishida, as the organization relies on the technical expertise of their highly specialized workforce to succeed.",[],{"type":63,"text":2609,"spans":2610,"direction":56},"Decentralizing content creation has also played a pivotal role; 360Learning’s collaborative learning platform enables their subject-matter experts to share their knowledge to by creating diverse and timely resource-based content, so employees can pull the information they need at any time–rather than wait for courses to be ‘pushed out’ or assigned to them. Learning in the flow of work is now possible for all teams.",[2611,2613],{"start":533,"end":2612,"type":95},230,{"start":2614,"end":2615,"type":95},247,289,{"type":63,"text":2617,"spans":2618,"direction":56},"In parallel, Ishida has also begun implementing skills frameworks to map out precisely which competencies are needed across various roles and proficiency levels—a vital step in retaining and developing their highly specialized talent. ",[2619],{"start":2620,"end":2253,"type":95},48,{"type":63,"text":2622,"spans":2623,"direction":56},"Using SkillsGPT by 360Learning to map out their skills ontology, Nicholas’s team has already piloted a process of defining job descriptions and responsibilities, and scoring rubrics for multiple positions, including a new L&D Specialist role to take on instructional design and 360Learning platform ownership. ",[2624],{"start":1604,"end":370,"type":330,"data":2625},{"link_type":452,"url":2626,"target":454},"https:\u002F\u002Fchatgpt.com\u002Fg\u002Fg-bE1ZPceUl-skillsgpt",{"type":63,"text":2628,"spans":2629,"direction":56},"Ultimately, they want to sync these skill definitions with the platform’s learning paths so employees can assess skills proficiency, identify what training they need, and immediately access relevant courses or resources.",[],{"type":63,"text":2631,"spans":2632,"direction":56},"This skills-based approach will not only preserve knowledge from their senior engineers, but also ensures that every employee—regardless of location or time zone—can grow their capabilities and progress within the organization.",[],"RichText$39496af0-f1fc-41ac-b2b3-b62618a1c530",{"variation":219,"version":177,"items":2635,"primary":2636,"id":2641,"slice_type":217,"slice_label":40},[],{"text":2637},[2638],{"type":63,"text":2639,"spans":2640,"direction":56},"“We’re no longer buried in admin tasks. Now we’re finally able to create real pathways for technical upskilling, skills mapping, and leadership development.” – Nicholas Taylor",[],"RichText$8a36a5c1-3055-4456-818b-f5bf61f95167",{"variation":176,"version":177,"items":2643,"primary":2644,"id":2681,"slice_type":217,"slice_label":40},[],{"text":2645},[2646,2649,2652,2654,2658,2664,2668,2677],{"type":201,"text":2647,"spans":2648,"direction":56},"The results",[],{"type":63,"text":2650,"spans":2651,"direction":56},"With these new processes and frameworks firmly in place, the L&D team has seen real, measurable improvements to their organization's performance and efficiency. Here are some of the key results:",[],{"type":63,"text":1040,"spans":2653,"direction":56},[],{"type":63,"text":2655,"spans":2656,"direction":56},"• 52% reduction in time spent on L&D admin: By eliminating manual data entry, automating enrollments, and streamlining scheduling, Ishida reduced admin workload by over half—freeing up the team to build strategic programs. Instead of chasing compliance, the team can plan development initiatives.",[2657],{"start":1864,"end":1743,"type":95},{"type":63,"text":2659,"spans":2660,"direction":56},"• 30% increase in compliance rates: Mandatory courses are now easy to find and complete, and automated reminders help learners stay on track well in advance of deadlines–helping Ishida stay audit-ready.",[2661,2662],{"start":1864,"end":2456,"type":95},{"start":2663,"end":2345,"type":95},190,{"type":63,"text":2665,"spans":2666,"direction":56},"• 40 hours saved per month in L&D reporting: Manual spreadsheets are a thing of the past. Consolidated dashboards and auto-generated attendance sheets save the L&D team significant time month over month, enabling them to reinvest in proactive development initiatives.",[2667],{"start":1864,"end":1743,"type":95},{"type":63,"text":2669,"spans":2670,"direction":56},"• Greater buy-in from managers and learners: Managers love the simplified scheduling and clear visibility, and learners benefit from immediate access to relevant content and a more on-demand approach (i.e. if they hear about an update to a machine, they can jump in and learn async without a full-day disruption to their workflow).",[2671,2672,2673,2675],{"start":1864,"end":2515,"type":95},{"start":1442,"end":2456,"type":228},{"start":2538,"end":2674,"type":228},107,{"start":2676,"end":309,"type":95},181,{"type":63,"text":2678,"spans":2679,"direction":56},"• Reduced employee attrition: Employees retention has increased, particularly in the sales team, with more internal opportunities for greater career growth and opportunity. ",[2680],{"start":1864,"end":370,"type":95},"RichText$8934d887-3fd8-451a-a668-3ed701a55f29",{"variation":176,"version":177,"items":2683,"primary":2684,"id":2723,"slice_type":217,"slice_label":40},[],{"text":2685},[2686,2689,2693,2695,2701,2708,2716],{"type":201,"text":2687,"spans":2688,"direction":56},"What’s next",[],{"type":63,"text":2690,"spans":2691,"direction":56},"Having replaced the bulk of reactive tasks with automation, Ishida is setting its sights on:",[2692],{"start":2620,"end":601,"type":95},{"type":63,"text":1040,"spans":2694,"direction":56},[],{"type":63,"text":2696,"spans":2697,"direction":56},"• Skills development: Building comprehensive skills frameworks and linking courses to proficiency levels so employees can chart career paths.",[2698,2699],{"start":1864,"end":1270,"type":95},{"start":2515,"end":2700,"type":95},62,{"type":63,"text":2702,"spans":2703,"direction":56},"• Deeper SME contributions: Empowering more subject-matter experts to create content directly in the platform—especially product managers and the technical arena as this is where the greatest volume of knowledge risk sits (along with the greatest populations of employees).",[2704,2705,2707],{"start":1864,"end":2470,"type":95},{"start":2537,"end":2706,"type":95},66,{"start":2334,"end":1235,"type":95},{"type":63,"text":2709,"spans":2710,"direction":56},"• Blended management pathways: Continuing to roll out new leadership development programs that combine in-person workshops and e-learning within 360Learning’s path system.",[2711,2712,2714],{"start":1864,"end":642,"type":95},{"start":2713,"end":195,"type":95},103,{"start":1776,"end":2715,"type":95},137,{"type":63,"text":2717,"spans":2718,"direction":56},"• Globalization and multi-language: Expanding localized training across French, German, and other EMEA regions to ensure consistent learning experiences for all employees.",[2719,2720],{"start":1864,"end":2456,"type":95},{"start":2721,"end":2722,"type":95},72,86,"RichText$28e67b42-2942-40dc-93ba-2b53499f87c9",{"variation":176,"version":177,"items":2725,"primary":2726,"id":2774,"slice_type":217,"slice_label":40},[],{"text":2727},[2728,2731,2736],{"type":201,"text":2729,"spans":2730,"direction":56},"Ready to transform your L&D strategy?",[],{"type":63,"text":2732,"spans":2733,"direction":56},"By automating compliance and optimizing frontline training with 360Learning, Ishida Europe dramatically improved efficiency—allowing L&D to focus on strategic growth and employee development. Want to see how 360Learning can help your team do the same?",[2734,2735],{"start":797,"end":2553,"type":95},{"start":642,"end":601,"type":95},{"type":63,"text":2737,"spans":2738,"direction":56},"Request a personalized demo today and discover how our collaborative learning platform can empower your organization to upskill at 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For L&D professionals, the COVID-19 pandemic ushered in a new era and established new rules for work culture, including the introduction of new tools and technology, and the need to juggle a hybrid workforce. ",[],{"type":63,"text":2878,"spans":2879,"direction":56},"As Supportworks continues to grow, the L&D team understood that, to keep up with today’s rapidly changing world, they needed to innovate the way training happens.  ",[],{"type":63,"text":1040,"spans":2881,"direction":56},[],{"type":295,"text":2883,"spans":2884,"direction":56},"The team’s priorities were:",[],{"type":63,"text":1040,"spans":2886,"direction":56},[],{"type":63,"text":2888,"spans":2889,"direction":56},"• An LMS all dealers and franchisees have access to without having to purchase it on their own; dealers should be able to assign content • created by Supportworks as well as create their own content.",[2890,2891,2893],{"start":85,"end":815,"type":95},{"start":2715,"end":2892,"type":95},139,{"start":1866,"end":2306,"type":95},{"type":63,"text":2895,"spans":2896,"direction":56},"• Onboard and train new and existing franchisees and their employees; ability to track user metrics; ability to assign content in a sequential order based on role.",[2897],{"start":85,"end":2898,"type":95},70,{"type":63,"text":2900,"spans":2901,"direction":56},"• Roll out a leadership development program to start growing the next generation of leaders.",[2902,2903,2904],{"start":85,"end":1864,"type":95},{"start":2392,"end":1899,"type":95},{"start":2509,"end":2905,"type":95},91,{"type":63,"text":1040,"spans":2907,"direction":56},[],{"type":63,"text":2909,"spans":2910,"direction":56},"The L&D team at Supportworks recognized that, in a dispersed environment, there is greater reliance on all employees to step up. With that in mind, they set out to create a leadership program, ManagementU, that would teach the skills, strategies, and self-development needed to be an exceptional coach, manager, and leader.",[],{"type":63,"text":1040,"spans":2912,"direction":56},[],{"type":295,"text":2914,"spans":2915,"direction":56},"The key challenges the team faced were:",[],{"type":63,"text":1040,"spans":2917,"direction":56},[],{"type":63,"text":2919,"spans":2920,"direction":56},"• Engaging learners in a franchise environment who are not direct employees and getting them to connect with employees at other companies",[2921,2922],{"start":85,"end":1864,"type":95},{"start":2553,"end":2381,"type":95},{"type":63,"text":2924,"spans":2925,"direction":56},"• Creating a leadership development program that is relevant to learners",[2926,2927],{"start":85,"end":1864,"type":95},{"start":2355,"end":941,"type":95},{"type":63,"text":2929,"spans":2930,"direction":56},"• Teaching leadership skills and concepts that learners will retain after the program ends",[2931,2932],{"start":85,"end":1864,"type":95},{"start":2392,"end":2420,"type":95},{"variation":176,"version":177,"items":2934,"primary":2936,"id":2951,"slice_type":217,"slice_label":40},[2935],{},{"text":2937},[2938,2940,2942,2945,2948],{"type":201,"text":1732,"spans":2939},[],{"type":295,"text":1040,"spans":2941},[],{"type":63,"text":2943,"spans":2944},"The L&D team recognized that becoming a leader does not happen overnight. 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Finally, the L&D team developed the content into courses with specific activities to make learning engaging and to increase knowledge retention. ",[2988],{"start":85,"end":1864,"type":95},{"type":63,"text":2990,"spans":2991},"• The collaborative authoring tool made it easy for project members without prior experience in instructional design to review and edit courses directly in the platform.",[2992,2993],{"start":85,"end":1864,"type":95},{"start":1604,"end":642,"type":330,"data":2994},{"link_type":452,"url":1801,"target":454},{"type":63,"text":1040,"spans":2996},[],{"type":63,"text":2998,"spans":2999},"For program participants:",[3000],{"start":85,"end":610,"type":95},{"type":63,"text":3002,"spans":3003},"• Participants learned on the platform at their own pace and were better prepared for the in-person sessions. 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This has allowed us to extend the learning process past a single training event, which based on research should lead to enhanced retention of the material.” - Tammy Olson, L&D, Supportworks",[3029,3030],{"start":85,"end":2397,"type":95},{"start":328,"end":2614,"type":95},"RichText$76530ea6-3228-4f9a-8496-575158fb3cea",{"variation":176,"version":177,"items":3033,"primary":3035,"id":1347,"slice_type":217,"slice_label":40},[3034],{},{"text":3036},[3037,3042,3044],{"type":63,"text":3038,"spans":3039},"The Supportworks L&D team was surprised by how much uptake there was for all the collaborative features on the platform: learners just started interacting with each other without nudging or specific encouragement. “Our learners really engaged with each other on the platform, commenting and sharing with one another. Some of them got really competitive with ratings, so they could be at the top of the leaderboard, something which happened naturally, on its own.” ",[3040],{"start":2566,"end":3041,"type":95},214,{"type":63,"text":1040,"spans":3043},[],{"type":63,"text":3045,"spans":3046},"The team saw an overwhelmingly positive engagement on the platform. Program participants who didn’t know each opened up about their struggles with other participants they hadn't met.",[],{"variation":219,"version":177,"items":3048,"primary":3050,"id":3057,"slice_type":217,"slice_label":40},[3049],{},{"text":3051},[3052],{"type":63,"text":3053,"spans":3054},"“The neatest thing we saw was participants talking to each other on the platform, interacting with the platform. We didn’t know what to expect because this was the first time our dealer network was introduced to the platform. Out of the gate, and without encouragement, participants were off introducing themselves, talking about what they were hoping to get out of the program, how excited they were.” - Tammy Olson, L&D, Supportworks",[3055],{"start":85,"end":3056,"type":95},405,"RichText$bc222345-f3b8-4d85-b9bc-5af37e42d837",{"variation":176,"version":177,"items":3059,"primary":3061,"id":3066,"slice_type":217,"slice_label":40},[3060],{},{"text":3062},[3063],{"type":63,"text":3064,"spans":3065},"The 360Learning platform makes it possible to design interactive learning experiences by incorporating engaging formats (videos, Genially) and knowledge checks through different question types. Beyond a slick and intuitive UX, learners are supported by the community and their coach directly from the platform. 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",[],{"type":63,"text":1040,"spans":3079},[],{"type":295,"text":3081,"spans":3082},"Old way (before 360Learning)",[3083],{"start":85,"end":258,"type":228},{"type":63,"text":3085,"spans":3086},"Leadership development consisted of  1 or 2 in-person trainings. It was difficult for the L&D team to keep the participants engaged between sessions, with no means to measure progress or comprehension. ",[],{"type":63,"text":3088,"spans":3089},"The challenge for participants was retention and application of learned concepts. It was too much content in too little time, with no easy way to go back to get a refresh on the training material.",[],{"type":63,"text":1040,"spans":3091},[],{"type":295,"text":3093,"spans":3094},"New collaborative way",[3095],{"start":85,"end":245,"type":228},{"type":63,"text":3097,"spans":3098},"Leadership training today is through a blended curriculum co-created by the L&D team, SMEs, dealer consultants and the exec team. Online courses, virtual classes, coaching and practical sessions are effectively building on each other.",[],{"type":63,"text":3100,"spans":3101},"ManagementU today integrates with participants’ day-to-day job, and is relevant to the challenges they are currently facing.  The program allows for spaced repetition, deeper engagement with the learning content and the cohort through assignments they complete on the job between sessions. Combined with the collaborative aspect of the platform and learning from peers, this prepares participants better for the in-person sessions, and results in them getting more value out of the program.",[],{"type":63,"text":1040,"spans":3103},[],"RichText$534979a9-277b-4cf9-addf-adadcce3c87c",{"variation":176,"version":177,"items":3106,"primary":3108,"id":3113,"slice_type":217,"slice_label":40},[3107],{},{"text":3109},[3110],{"type":63,"text":3111,"spans":3112},"Overall, any program is only as good as the impact it produces. What was the impact of this program? 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",[],"RichText$ac14574d-7f12-4301-8110-80691754b0f5",{"variation":219,"version":177,"items":3726,"primary":3728,"id":3737,"slice_type":217,"slice_label":40},[3727],{},{"text":3729},[3730],{"type":63,"text":3731,"spans":3732},"“The 'ramp up' effect we're experiencing right now is extraordinary: the need for skills to adapt to this rapid pivot is as consequential as it is strategic.” - Frédéric Henrion, Director of Global Learning & Safran University",[3733,3735],{"start":85,"end":3734,"type":95},158,{"start":3734,"end":3736,"type":228},159,"RichText$2aeabb57-c931-44f8-92a5-6130194305df",{"variation":176,"version":177,"items":3739,"primary":3741,"id":3752,"slice_type":217,"slice_label":40},[3740],{},{"text":3742},[3743,3746,3749],{"type":295,"text":3744,"spans":3745},"New generations and critical skills ",[],{"type":63,"text":3747,"spans":3748},"At the same time, with the renewal of its workforce and the arrival of a new generation of employees, Safran is undergoing an unprecedented transformation. The Group has to make sure their critical institutional knowledge is passed on, as experienced employees leave and new ones arrive. This applies to all activities, including finding ways of training, upskilling, and even reskilling employees. ",[],{"type":63,"text":3750,"spans":3751},"With almost 90,000 employees in 27 countries, the challenge was sizeable: onboard all employees and align career paths while adapting them to local requirements. They needed a platform to help seamlessly connect all of their internal systems.  Safran’s chosen solution also had to allow subject-matter experts to autonomously and easily share their knowledge. 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In 2022, this same team managed over 400,000 hours of training alone.",[],{"type":63,"text":3827,"spans":3828},"By halving the number of programs it offers, the University was able to refocus on a skills enhancement strategy aligned with their business needs. With half the resources, it offers twice as many courses – a Safran University that packs twice the punch. 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It will also allow skills to be linked with job offers and potential opportunities for internal mobility, according to each learner's profile, all thanks to artificial intelligence. Learners will receive learning campaigns to help close their skills gaps, which also helps the L&D department to accurately measure these gaps and better address upskilling needs.  ",[3872],{"start":3873,"end":3874,"type":330,"data":3875},263,286,{"id":125,"type":111,"tags":3876,"lang":6,"slug":127,"first_publication_date":128,"last_publication_date":129,"uid":130,"link_type":119,"isBroken":121},[],{"type":63,"text":3878,"spans":3879},"In the near future, Safran intends to tackle the issue of skills management more broadly via career plans. By capitalizing on the novel ways artificial intelligence can help to build skills ontologies, Safran will be able to further encourage internal mobility.",[],"RichText$3c6c6a08-1445-407f-983f-cc81b1c1c848",{"variation":219,"version":177,"items":3882,"primary":3884,"id":3891,"slice_type":217,"slice_label":40},[3883],{},{"text":3885},[3886],{"type":63,"text":3887,"spans":3888},"“Instead of waiting for Safran to be the one with the needs and to solicit its employees, it will be the employees themselves who will knock on their manager's door to talk about their future development. 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The team's mandate, however, is anything but small: delivering learning that is relevant, accessible, and aligned with business performance for more than 125,000 employees worldwide.",[],{"type":63,"text":4150,"spans":4151,"direction":56},"For years, the organization relied on a legacy LMS that had served it reasonably well — building a base of around 110,000 active learners. But as the organization grew in complexity, its limitations became more apparent. Scaling content across sites and languages was administratively intensive. The deep technical expertise embedded across ArcelorMittal's plants, research centers, and field teams had no reliable way to surface and spread. And the model itself — a central team curating and pushing content outward — couldn't stretch far enough.",[],{"type":63,"text":4153,"spans":4154,"direction":56},"Stacey VanderHeiden Güney, ArcelorMittal’s Global Head of Learning and General Manager, frames the shift they were looking for in clear terms: \"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\"",[4155,4158,4159,4161],{"start":85,"end":610,"type":330,"data":4156},{"link_type":452,"url":4157,"target":454},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fstacey-guney\u002F",{"start":2565,"end":1866,"type":228},{"start":1907,"end":4160,"type":228},215,{"start":4162,"end":4163,"type":228},259,267,{"type":63,"text":4165,"spans":4166,"direction":56},"The goal wasn't a better content library. It was a fundamentally different model — one where the organization's own experts could drive learning at the pace of the business.",[],"RichText$f99c4c65-38c4-401f-beee-6033bf8f5669",{"variation":219,"version":177,"items":4169,"primary":4170,"id":4180,"slice_type":217,"slice_label":40},[],{"text":4171},[4172],{"type":63,"text":4173,"spans":4174,"direction":56},"\"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\" - Stacey VanderHeiden Güney, ArcelorMittal",[4175,4176,4177],{"start":642,"end":1442,"type":228},{"start":2420,"end":2721,"type":228},{"start":4178,"end":4179,"type":228},116,124,"RichText$a77bbf03-2173-4960-980a-de4d4add946e",{"variation":176,"version":177,"items":4182,"primary":4183,"id":4204,"slice_type":217,"slice_label":40},[],{"text":4184},[4185,4188,4194,4197],{"type":201,"text":4186,"spans":4187,"direction":56},"The solution: Collaborative learning at enterprise scale",[],{"type":63,"text":4189,"spans":4190,"direction":56},"ArcelorMittal launched on 360Learning via a full migration, branded internally as AMU 360. From the outset, the team made a deliberate choice: democratize not just the learner experience, but the author experience too.",[4191],{"start":4192,"end":4193,"type":95},82,89,{"type":63,"text":4195,"spans":4196,"direction":56},"Rather than positioning L&D as the source of all knowledge, ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive. \"We will teach you how to fish,\" Stacey explains, \"but we don't have very many fish to give. You have your own ponds and you're probably going to have many more fish.\" ",[],{"type":63,"text":4198,"spans":4199,"direction":56},"360Learning's group architecture gave the team the tools to do exactly that: purpose-built learning spaces — or \"little miniature campuses,\" as Stacey calls them — for individual business units, functions, and communities of practice, each with its own administrators and content. The Steel Academy, Finance Academy, Sustainability Academy, and Project Management Academy all took shape as active communities, managed locally but visible globally. Approximately 250 administrators distributed across the world now manage these spaces alongside a growing network of subject-matter expert authors.",[4200],{"start":85,"end":469,"type":330,"data":4201},{"id":136,"type":111,"tags":4202,"lang":6,"slug":138,"first_publication_date":114,"last_publication_date":139,"uid":140,"data":4203,"link_type":119,"isBroken":121},[],{"category":118},"RichText$5005bba0-a883-4886-bda4-02e39ab7d138",{"variation":219,"version":177,"items":4206,"primary":4207,"id":4212,"slice_type":217,"slice_label":40},[],{"text":4208},[4209],{"type":63,"text":4210,"spans":4211,"direction":56},"ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive.",[],"RichText$23522d74-7713-461e-bf0e-aefd192b9454",{"variation":176,"version":177,"items":4214,"primary":4215,"id":4235,"slice_type":217,"slice_label":40},[],{"text":4216},[4217,4220,4223,4226,4229,4232],{"type":201,"text":4218,"spans":4219,"direction":56},"Benjamin’s story: From one plant to the world",[],{"type":63,"text":4221,"spans":4222,"direction":56},"The clearest illustration of this model in practice came from an unexpected place: a plant maintenance operations manager named Benjamin Pyliser in Gent, Belgium.",[],{"type":63,"text":4224,"spans":4225,"direction":56},"When 360Learning's learning needs feature launched, requests flooded in — upvoted hundreds of times — for SAP training, specifically on the asset maintenance and reliability planning module critical to ArcelorMittal's plant operations. It was a knowledge gap hiding in plain sight: real, urgent, and entirely invisible through traditional L&D channels.",[],{"type":63,"text":4227,"spans":4228,"direction":56},"Benjamin saw it and put his hand up. Within 24 hours of being introduced to the platform, he had started building his first course. \"I know this story completely from A to Z,\" he recalls. \"And at that point Stacey let me know that there was a system in place — 360Learning — and in 24 hours I started creating my first course.\" ",[],{"type":63,"text":4230,"spans":4231,"direction":56},"He published. Within weeks, he was receiving messages from Brazil, Italy, Spain — colleagues across the global network asking for translations, requesting new modules, and sharing their own adaptations. A community of practice had formed spontaneously around knowledge that had previously been inaccessible to anyone outside one Belgian plant. Benjamin went on to produce 59 courses, now totaling over 9,000 enrollments. He then wrote a tutorial explaining how to do what he had done — so others could follow suit.",[],{"type":63,"text":4233,"spans":4234,"direction":56},"\"Before it wasn't possible,\" he says. \"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" ",[],"RichText$be75747a-23bd-4164-8b9d-bffdb5d8c761",{"variation":219,"version":177,"items":4237,"primary":4238,"id":4243,"slice_type":217,"slice_label":40},[],{"text":4239},[4240],{"type":63,"text":4241,"spans":4242,"direction":56},"\"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" - Benjamin Pyliser, ArcelorMittal",[],"RichText$67ea06fe-fadb-4a47-b323-b90da0498e15",{"variation":176,"version":177,"items":4245,"primary":4246,"id":4266,"slice_type":217,"slice_label":40},[],{"text":4247},[4248,4251,4254],{"type":63,"text":4249,"spans":4250,"direction":56},"Stacey's read on it is equally direct: \"Now every plant can have a Benjamin, which is awesome.\" ",[],{"type":63,"text":4252,"spans":4253,"direction":56},"The impact wasn't confined to engagement metrics. Maintenance teams working from standardized, expert-authored guidance saw real operational improvements: fewer breakdowns, faster data processing, reduced production downtime. Those gains translate into tangible financial savings: the 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI. Critically, these savings are recurring, and the marginal cost of adding each new learner is effectively zero, meaning ROI scales as adoption grows. ",[],{"type":63,"text":4255,"spans":4256,"direction":56},"Alongside SME-led content creation, 360Learning's AI Content Builder and one-click AI translation made it possible for any employee — not just professional instructional designers — to publish courses quickly and reach a multilingual audience. Global campaigns, including the Lifesaving Golden Rules health and safety program (deployed to over 100,000 employees and contractors) and a cybersecurity awareness initiative reaching 80,000 employees, ran through the same platform, using the same tools. ArcelorMittal also leverages 360Learning's SAP SuccessFactors integration, ensuring learning completions are automatically reflected in their HR system of record.",[4257,4261],{"start":593,"end":2420,"type":330,"data":4258},{"id":125,"type":111,"tags":4259,"lang":6,"slug":127,"first_publication_date":128,"last_publication_date":129,"uid":130,"data":4260,"link_type":119,"isBroken":121},[],{"category":118},{"start":4262,"end":4263,"type":330,"data":4264},529,573,{"id":3799,"type":3800,"tags":4265,"lang":6,"slug":3802,"first_publication_date":3803,"last_publication_date":3804,"uid":3805,"link_type":119,"isBroken":121},[],"RichText$a8ec35e2-0b0c-4840-91b7-bce1707b6755",{"variation":219,"version":177,"items":4268,"primary":4269,"id":4274,"slice_type":217,"slice_label":40},[],{"text":4270},[4271],{"type":63,"text":4272,"spans":4273,"direction":56},"The 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI.",[],"RichText$93c4b2e4-c6e7-47d2-99b3-523fd35faada",{"variation":176,"version":177,"items":4276,"primary":4277,"id":4297,"slice_type":217,"slice_label":40},[],{"text":4278},[4279,4282,4285,4288,4291],{"type":201,"text":4280,"spans":4281,"direction":56},"The results: A culture that pulls, rather than pushes",[],{"type":63,"text":4283,"spans":4284,"direction":56},"In its first year, AMU 360 reached more than 150,000 active learners — exceeding the peak of the previous platform after a decade of operation. Active learners grew 75% in the first six months. More than 550 learning paths have been created by internal experts. The platform now receives approximately 60 learner reactions and comments per day.",[],{"type":63,"text":4286,"spans":4287,"direction":56},"Beyond engagement, the program has delivered verified financial and operational impact. In addition to the ~€266K+ in identified financial ROI, ArcelorMittal highlights significant non-financial gains: self-paced learning at the point of need has reduced time away from operations, accelerated onboarding and refresh training cycles, and decreased reliance on classroom scheduling — translating into higher productivity and less operational disruption. The shift to a centralized, always-current digital learning model has also strengthened change resilience: courses are updated once and deployed everywhere, reducing risk during software upgrades and process changes, and lessening dependency on individual knowledge holders. ",[],{"type":63,"text":4289,"spans":4290,"direction":56},"But the shift Stacey points to as most significant is behavioral: \"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" ",[],{"type":63,"text":4292,"spans":4293,"direction":56},"Business unit leaders who never requested learning resources before are now asking for their own academies. Frontline employees are flagging knowledge needs through the platform. Learners are coming back — not because they have to, but because they find value there. The L&D team, meanwhile, has been freed from administrative firefighting to focus on what Stacey calls being a pioneer: getting ahead of the skills the business will need, before it knows it needs them.",[4294],{"start":4295,"end":4296,"type":228},378,385,"RichText$fa5d653f-f874-4019-bfa6-d0bfe6989510",{"variation":219,"version":177,"items":4299,"primary":4300,"id":4305,"slice_type":217,"slice_label":40},[],{"text":4301},[4302],{"type":63,"text":4303,"spans":4304,"direction":56},"\"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" - Stacey VanderHeiden Güney, ArcelorMittal",[],"RichText$8e74b38c-512d-41d7-a74c-4b294cd8d734",{"variation":176,"version":177,"items":4307,"primary":4308,"id":4332,"slice_type":217,"slice_label":40},[],{"text":4309},[4310,4313,4326,4329],{"type":201,"text":4311,"spans":4312,"direction":56},"Looking ahead",[],{"type":63,"text":4314,"spans":4315,"direction":56},"With the foundation in place, ArcelorMittal University is now moving into skills-based learning — shifting from tracking completion to identifying and closing gaps at the individual and team level. AI sits at the center of that roadmap, both as an authoring accelerant and as a vehicle for the kind of personalized, in-the-flow-of-work learning that Stacey sees as the future of the discipline.",[4316],{"start":4317,"end":4318,"type":330,"data":4319},74,95,{"id":4320,"type":111,"tags":4321,"lang":6,"slug":4322,"first_publication_date":4323,"last_publication_date":4324,"uid":408,"data":4325,"link_type":119,"isBroken":121},"aGJEEBMAACMAsfXL",[],"unlock-skills-based-learning.-unleash-performance.","2025-07-02T10:13:36+0000","2026-09-28T09:33:14+0000",{"category":118},{"type":63,"text":4327,"spans":4328,"direction":56},"Her vision for what comes next is clear: \"taking down all boundaries of language, time, presence, and tapping into that collective expertise — bringing that Benjamin expert, that guidance, him being your guide on the side.\" ",[],{"type":63,"text":4330,"spans":4331,"direction":56},"In a business built on the strength of steel, the next competitive advantage is the strength of shared knowledge.",[],"RichText$5e6b99ff-2394-4a32-b5e5-a9bca26e3be1",{"variation":176,"version":177,"items":4334,"primary":4335,"id":4370,"slice_type":850,"slice_label":40},[],{"document":4336},{"id":668,"type":669,"tags":4337,"lang":6,"slug":671,"first_publication_date":672,"last_publication_date":673,"uid":674,"data":4338,"link_type":119,"key":4369,"isBroken":121},[],{"body":4339,"form_config":4367},[4340,4358],{"variation":176,"version":177,"items":4341,"primary":4354,"id":707,"slice_type":708,"slice_label":40},[4342,4346,4350],{"benefit_icon":4343,"benefit_copy":687},{"dimensions":4344,"alt":40,"copyright":40,"url":682,"id":683,"edit":4345},{"width":306,"height":306},{"x":85,"y":85,"zoom":685,"background":686},{"benefit_icon":4347,"benefit_copy":694},{"dimensions":4348,"alt":40,"copyright":40,"url":691,"id":692,"edit":4349},{"width":306,"height":306},{"x":85,"y":85,"zoom":685,"background":686},{"benefit_icon":4351,"benefit_copy":701},{"dimensions":4352,"alt":40,"copyright":40,"url":698,"id":699,"edit":4353},{"width":306,"height":306},{"x":85,"y":85,"zoom":685,"background":686},{"title":4355},[4356],{"type":53,"text":705,"spans":4357,"direction":56},[],{"variation":176,"version":177,"items":4359,"primary":4360,"id":724,"slice_type":725,"slice_label":40},[],{"top_form_title":4361,"background_image":4364},[4362],{"type":53,"text":714,"spans":4363,"direction":56},[],{"dimensions":4365,"alt":720,"copyright":40,"url":721,"id":722,"edit":4366},{"width":718,"height":719},{"x":85,"y":85,"zoom":86,"background":87},{"id":727,"type":728,"tags":4368,"lang":6,"slug":674,"first_publication_date":730,"last_publication_date":731,"link_type":119,"key":847,"isBroken":121},[],"43f74fb4-8cdb-4e5d-be18-420867f54283","ConversionForm$9b4ea141-1c72-42a9-951b-5bcdc76a3961",{"variation":176,"version":177,"items":4372,"primary":5671,"id":5678,"slice_type":1548,"slice_label":40},[4373,4797,5150],{"resource":4374},{"id":4375,"type":41,"tags":4376,"lang":6,"slug":4377,"first_publication_date":4378,"last_publication_date":2059,"uid":4379,"data":4380,"link_type":119,"key":4796,"isBroken":121},"aYSghhIAACcAxkCW",[],"brewed-together-how-heineken-captures-expert-knowledge-at-scale-with-360learning","2026-02-10T08:53:14+0000","heineken-collaborative-learning",{"body":4381,"tags":4743,"company_logo":4764,"illustration":4768,"key_figures":4774,"title":4792,"reading_time":1604},[4382,4407,4437,4478,4495,4503,4537,4557,4565,4573,4592,4606,4614,4631,4654,4662,4691,4717,4724],{"variation":176,"version":177,"items":4383,"primary":4402,"id":4406,"slice_type":205,"slice_label":40},[4384,4393],{"profile_picture":4385,"name":4391,"role":4392},{"dimensions":4386,"alt":4387,"copyright":40,"url":4388,"id":4389,"edit":4390},{"width":182,"height":182},"raquel-ferreira-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSczt0YXLCxVbyX_Raquel-Ferreira-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSczt0YXLCxVbyX",{"x":85,"y":85,"zoom":86,"background":87},"Raquel Ferreira","Learning Experience Specialist",{"profile_picture":4394,"name":4400,"role":4401},{"dimensions":4395,"alt":4396,"copyright":40,"url":4397,"id":4398,"edit":4399},{"width":182,"height":182},"Jodi Josias from Heineken ","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSdDt0YXLCxVbza_Jodi-Josias-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSdDt0YXLCxVbza",{"x":85,"y":85,"zoom":86,"background":87},"Jodi Josias","Global Learning Experience Specialist",{"team_title":4403},[4404],{"type":201,"text":877,"spans":4405,"direction":56},[],"Team$08052403-a4ce-4d52-8567-e20eea88aacf",{"variation":176,"version":177,"items":4408,"primary":4409,"id":4436,"slice_type":217,"slice_label":40},[],{"text":4410},[4411,4416,4419,4423,4428,4432],{"type":201,"text":4412,"spans":4413,"direction":56},"The challenge: Breaking silos within a global giant",[4414],{"start":85,"end":4415,"type":95},51,{"type":63,"text":4417,"spans":4418,"direction":56},"Before adopting a collaborative learning strategy, HEINEKEN faced several organizational barriers to learning:",[],{"type":63,"text":4420,"spans":4421,"direction":56},"1. Inefficient knowledge silos and duplication: With over 85 operating companies (OpCos), knowledge was often shared informally. \"People in different operating companies didn't have visibility,”explains Raquel Ferreira, Learning Experience Specialist. “You would often see similar content being produced multiple times. It wasn’t cost-effective.\"\n",[4422],{"start":85,"end":2381,"type":95},{"type":63,"text":4424,"spans":4425,"direction":56},"2. Disengaged local communities and cost inefficiencies: Local teams often felt disconnected from global headquarters. They spent budgets on local programs only to have similar versions launched globally. \"This meant local resources were used only to have the plug pulled,\" says Jodi Josias, Learning Experience Specialist. \"It contributed to disengagement.\"\n",[4426],{"start":85,"end":4427,"type":95},55,{"type":63,"text":4429,"spans":4430,"direction":56},"3. Inconsistent governance: Admins in different OpCos worked in isolation, leading to a lack of standardized roles and \"lax governance.\" Without clear criteria for Admins and Authors, course quality varied wildly, and navigating the platform became difficult for learners moving between functions.\n",[4431],{"start":85,"end":2470,"type":95},{"type":63,"text":4433,"spans":4434,"direction":56},"4. Aspiration vs daily practice: While \"Learn, Share, Reapply\" was an existing core value, the company lacked the workflows and technology to make it operational.",[4435],{"start":85,"end":1442,"type":95},"RichText$3ee55328-ae26-4677-8320-17f35068273c",{"variation":176,"version":177,"items":4438,"primary":4439,"id":4477,"slice_type":217,"slice_label":40},[],{"text":4440},[4441,4445,4447,4453,4457,4461,4465,4472,4474],{"type":201,"text":4442,"spans":4443,"direction":56},"The solution: Building a collaborative learning ecosystem",[4444],{"start":85,"end":3190,"type":95},{"type":63,"text":1040,"spans":4446,"direction":56},[],{"type":63,"text":4448,"spans":4449,"direction":56},"To solve these challenges, HEINEKEN selected 360Learning for three primary reasons: \n",[4450],{"start":2562,"end":1899,"type":330,"data":4451},{"link_type":452,"url":4452,"target":454},"https:\u002F\u002F360learning.com\u002Fcustomers\u002Fhow-heineken-is-transforming-ld-for-85000-employee\u002F",{"type":63,"text":4454,"spans":4455,"direction":56},"1. Scalability: Global deployment combined with local flexibility.",[4456],{"start":85,"end":1285,"type":95},{"type":63,"text":4458,"spans":4459,"direction":56},"2. AI capabilities: Rapid translation and content creation.",[4460],{"start":85,"end":913,"type":95},{"type":63,"text":4462,"spans":4463,"direction":56},"3. Ease of use: A simple interface for both admins and learners.\n",[4464],{"start":85,"end":1285,"type":95},{"type":63,"text":4466,"spans":4467,"direction":56},"Related: How HEINEKEN is Transforming L&D for 85,000+ Employees with Collaborative Learning",[4468,4469,4470],{"start":85,"end":2905,"type":228},{"start":85,"end":2905,"type":95},{"start":2126,"end":2905,"type":330,"data":4471},{"link_type":452,"url":4452,"target":454},{"type":63,"text":1040,"spans":4473,"direction":56},[],{"type":63,"text":4475,"spans":4476,"direction":56},"Here’s how the team brought collaborative learning to life by focusing on decentralizing L&D and empowering local teams, incorporating AI into their workflows, and establishing core quality standards. ",[],"RichText$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"variation":176,"version":177,"items":4479,"primary":4480,"id":4494,"slice_type":217,"slice_label":40},[],{"text":4481},[4482,4485,4488,4491],{"type":295,"text":4483,"spans":4484,"direction":56},"Decentralizing L&D: Empowering local teams",[],{"type":63,"text":4486,"spans":4487,"direction":56},"HEINEKEN empowered local teams to identify and work with their own subject-matter experts (SMEs) to create learning programs.",[],{"type":63,"text":4489,"spans":4490,"direction":56},"\"360Learning puts us in a position to empower local teams to work with SMEs,” explains Jodi. “They know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\"",[],{"type":63,"text":4492,"spans":4493,"direction":56},"To put this into practice, they introduced the Learning Academy and the Collaboration Hub.",[],"RichText$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"variation":219,"version":177,"items":4496,"primary":4497,"id":4502,"slice_type":217,"slice_label":40},[],{"text":4498},[4499],{"type":63,"text":4500,"spans":4501,"direction":56},"\"360Learning empowers our local teams to work with SMEs. They [local teams] know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\" - Jodi Josias, HEINEKEN",[],"RichText$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"variation":176,"version":177,"items":4504,"primary":4505,"id":4536,"slice_type":217,"slice_label":40},[],{"text":4506},[4507,4510,4513,4515,4518,4522,4526,4530,4533],{"type":295,"text":4508,"spans":4509,"direction":56},"A global community of practice for Admins: The Learning Academy\n",[],{"type":63,"text":4511,"spans":4512,"direction":56},"To solve the historical challenges of isolated workflows and lax governance, HEINEKEN launched a  Learning Academy with support from their Learning Consultant as part of 360Learning's train-the-trainer services. This initiative was designed to move beyond traditional training by creating a global community of practice that bridges the gap between Admins in different OpCos.",[],{"type":63,"text":1040,"spans":4514,"direction":56},[],{"type":63,"text":4516,"spans":4517,"direction":56},"Previously, Admins worked in silos, leading to inconsistent content quality and disengaged communities. The Learning Academy addressed this by introducing:\n",[],{"type":63,"text":4519,"spans":4520,"direction":56},"• Standardized alignment: Annual certifications for Admins, Authors, and Coaches has established a “shared language” and universal quality standards across 85 OpCos.",[4521],{"start":1864,"end":2553,"type":95},{"type":63,"text":4523,"spans":4524,"direction":56},"• Connected governance: By training Admins together under one global framework, HEINEKEN transformed them from isolated local teams into a unified network that collaborates on platform design and governance.",[4525],{"start":1864,"end":908,"type":95},{"type":63,"text":4527,"spans":4528,"direction":56},"• Expert empowerment: The certification process ensures that every contributor, regardless of their region, feels empowered to maintain global standards while sharing local expertise.\n",[4529],{"start":1864,"end":1270,"type":95},{"type":63,"text":4531,"spans":4532,"direction":56},"\"The certification helps people feel empowered to do a great job while ensuring content remains fit for purpose,\" says Raquel. This shift focused the organization on maintaining global excellence rather than merely \"creating courses.\" ",[],{"type":63,"text":4534,"spans":4535,"direction":56},"When combined with the Collaboration Hub, this connected Admin community can now invite cross-regional Authors to provide nuance and expertise, making every learning path more qualitative and relevant.",[],"RichText$91bb4c68-44ff-48d4-abf8-440c9c157529",{"variation":176,"version":177,"items":4538,"primary":4539,"id":4556,"slice_type":217,"slice_label":40},[],{"text":4540},[4541,4544,4546,4550,4553],{"type":295,"text":4542,"spans":4543,"direction":56},"The Collaboration Hub: Establishing co-authoring",[],{"type":63,"text":1040,"spans":4545,"direction":56},[],{"type":63,"text":4547,"spans":4548,"direction":56},"With guidance from a dedicated 360Learning Learning Consultant—who provided bespoke support and workshops on strategy beyond standard technical training—HEINEKEN created the Collaboration Hub, a space where OpCo's learning teams post Learning Needs that SMEs from other regions can fulfill by localizing existing content.",[4549],{"start":1866,"end":2411,"type":95},{"type":63,"text":4551,"spans":4552,"direction":56},"\"Now you can have a local owner in Portugal working on a content project with a local expert in South Africa,\" says Raquel. This co-authoring capability turns individual expertise into scalable assets.",[],{"type":63,"text":4554,"spans":4555,"direction":56},"For example, \"when one OpCo creates an AI course, another can quickly adapt it for their market,\" says Raquel. \"They ask their own local SMEs to make it contextual for their specific region and then distribute it.” This has broken down silos and ensured employees have the knowledge they need.",[],"RichText$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"variation":219,"version":177,"items":4558,"primary":4559,"id":4564,"slice_type":217,"slice_label":40},[],{"text":4560},[4561],{"type":63,"text":4562,"spans":4563,"direction":56},"“This co-authoring capability allows multiple ‘thinking heads’ to revise and adapt expertise into scalable assets for the entire organization.” - Raquel Ferreira, HEINEKEN",[],"RichText$f38b8846-d81b-4720-8840-c864776a597f",{"variation":176,"version":177,"items":4566,"primary":4567,"id":4572,"slice_type":217,"slice_label":40},[],{"text":4568},[4569],{"type":63,"text":4570,"spans":4571,"direction":56},"Additionally, the 360Learning AI translation feature has reduced deployment time from months to days. “Instead of spending significant time and money on manual translations, we use AI for the initial draft and then have local authors refine it. This ensures our learning paths are ready for local deployment, empowering our teams to share expertise regardless of what language they speak,” explains Raquel.",[],"RichText$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"variation":176,"version":177,"items":4574,"primary":4575,"id":4591,"slice_type":217,"slice_label":40},[],{"text":4576},[4577,4580,4582,4586,4588],{"type":295,"text":4578,"spans":4579,"direction":56},"Incentivizing Admin and SME contribution: The Global Learning Awards",[],{"type":63,"text":1040,"spans":4581,"direction":56},[],{"type":63,"text":4583,"spans":4584,"direction":56},"Admin and SME contribution has been such a success at HEINEKEN that the team launched the Global Learning Awards, recognizing contributors for categories  like\"Best Content Creation\" and \"Highest Collaboration Score.\"",[4585],{"start":2026,"end":1567,"type":95},{"type":63,"text":1040,"spans":4587,"direction":56},[],{"type":63,"text":4589,"spans":4590,"direction":56},"Raquel highlights the strategic impact of this recognition: \"By rewarding these collaborative behaviors, we’ve kept people engaged as well as accelerated knowledge sharing across the organization. “It was an incredible initiative to be a part of and people are still talking about it now!” she says.",[],"RichText$8467e6df-9077-416e-8775-f9c6ffd0593e",{"variation":176,"version":177,"items":4593,"primary":4594,"id":4605,"slice_type":217,"slice_label":40},[],{"text":4595},[4596,4599,4602],{"type":295,"text":4597,"spans":4598,"direction":56},"AI: Making speed-to-market a reality ",[],{"type":63,"text":4600,"spans":4601,"direction":56},"HEINEKEN also integrated AI into its learning strategy with the primary goal of driving efficiency. Using 360Learning’s native AI course builder has been a \"game-changer\" for achieving speed-to-market. ",[],{"type":63,"text":4603,"spans":4604,"direction":56},"According to Jodi: \"We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs. The AI crafts high-quality content—and even downloadable 'cheat sheets'—directly from those sources. Course authors can then add the human touch. It has transformed our process.\"",[],"RichText$5ebc723c-cc31-4030-8bd0-754d475c1635",{"variation":219,"version":177,"items":4607,"primary":4608,"id":4613,"slice_type":217,"slice_label":40},[],{"text":4609},[4610],{"type":63,"text":4611,"spans":4612,"direction":56},"\"Speed-to-market is now a reality. We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs.\" - Jodi Josias, HEINEKEN",[],"RichText$2e8e7a7c-10ab-4dbe-98d3-ef331f371186",{"variation":176,"version":177,"items":4615,"primary":4616,"id":4630,"slice_type":217,"slice_label":40},[],{"text":4617},[4618,4621,4624,4627],{"type":295,"text":4619,"spans":4620,"direction":56},"The ambassador network: Driving global adoption",[],{"type":63,"text":4622,"spans":4623,"direction":56},"To ensure local buy-in, HEINEKEN launched a regional Ambassador Program long before the official platform rollout.  Regional Ambassadors—including Jodi himself, who served as an ambassador in his previous role—were embedded into the development phase to co-create the platform’s design governance, and reporting.  ",[],{"type":63,"text":4625,"spans":4626,"direction":56},"This early involvement shortened feedback loops and built strong regional connections, ensuring the global tool was shaped by local needs from day one.",[],{"type":63,"text":4628,"spans":4629,"direction":56},"\"The goal was to empower OpCos to own the experience,” Jodi reflects. “By the time we launched, our OpCos had done such amazing work that we had a hard time picking a winner at our Learning Awards ceremony.”",[],"RichText$3ca39abd-499d-49f9-b21a-8185151884ac",{"variation":176,"version":177,"items":4632,"primary":4633,"id":4653,"slice_type":217,"slice_label":40},[],{"text":4634},[4635,4639,4642,4645,4650],{"type":201,"text":4636,"spans":4637,"direction":56},"The results: A bottom-up revolution",[4638],{"start":85,"end":588,"type":95},{"type":63,"text":4640,"spans":4641,"direction":56},"Since launching these initiatives, HEINEKEN has seen a dramatic shift in its organizational learning.",[],{"type":295,"text":4643,"spans":4644,"direction":56},"Strong engagement and reach",[],{"type":63,"text":4646,"spans":4647,"direction":56},"The shift to a collaborative model has triggered a surge in engagement across the organization. HEINEKEN saw an 86% increase in learning consumption (unique individuals who started courses) over 6 months compared to 12 months on their previous platform.  ",[4648],{"start":1567,"end":4649,"type":95},252,{"type":63,"text":4651,"spans":4652,"direction":56},"Raquel observes that this high adoption reflects a genuine cultural appetite for learning: \"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale\"",[],"RichText$1c070226-e3fb-4842-93f8-122efa278ee6",{"variation":219,"version":177,"items":4655,"primary":4656,"id":4661,"slice_type":217,"slice_label":40},[],{"text":4657},[4658],{"type":63,"text":4659,"spans":4660,"direction":56},"\"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale.\" - Raquel Ferreira, HEINEKEN",[],"RichText$274318f6-4d68-4224-9ef2-67ffe6da94e0",{"variation":176,"version":177,"items":4663,"primary":4664,"id":4690,"slice_type":217,"slice_label":40},[],{"text":4665},[4666,4669,4672,4675,4678,4681,4684,4687],{"type":295,"text":4667,"spans":4668,"direction":56},"Rapid (and impactful) content creation",[],{"type":63,"text":4670,"spans":4671,"direction":56},"The \"create once, deploy many\" philosophy is delivering tangible results:",[],{"type":63,"text":4673,"spans":4674,"direction":56},"• Over 1,200 new courses created since go-live",[],{"type":63,"text":4676,"spans":4677,"direction":56},"• 50 courses shared in the Collaboration Hub within just two weeks.",[],{"type":63,"text":4679,"spans":4680,"direction":56},"• 155 Learning Needs raised in less than four months.",[],{"type":295,"text":4682,"spans":4683,"direction":56},"Local success in Egypt",[],{"type":63,"text":4685,"spans":4686,"direction":56},"The impact of collaborative learning is best seen at a local level, such as a learning program in Egypt. By combining global content and leveraging the platform’s ability to author custom content and schedule integrated classroom sessions, they created their own blended data Literacy path. ",[],{"type":63,"text":4688,"spans":4689,"direction":56},"As Jodi explains, “this enabled participants to apply global concepts to various business use cases in their day-to-day environments, ensuring the learning was practical, repeatable, and directly linked to their roles.\"",[],"RichText$7fb6e495-ae27-49ed-9a0c-7e09b26fd822",{"variation":176,"version":177,"items":4692,"primary":4693,"id":4716,"slice_type":217,"slice_label":40},[],{"text":4694},[4695,4698,4701,4705,4709,4713],{"type":295,"text":4696,"spans":4697,"direction":56},"Beyond the platform: Strategic impact",[],{"type":63,"text":4699,"spans":4700,"direction":56},"The partnership with 360Learning and deployment of collaborative learning has transformed HEINEKEN’s \"Learn, Share, Reapply\" ethos into a measurable competitive advantage. By moving beyond a top-down model, the company has addressed its core operational challenges through a decentralized, high-velocity ecosystem.",[],{"type":63,"text":4702,"spans":4703,"direction":56},"• Eliminating silos and skills gaps: The \"create once, deploy many\" philosophy has turned isolated expertise into a global asset. With 155 Learning Needs identified and over 1,200 courses created, HEINEKEN ensures that local teams rapidly close skill gaps by sharing and adapting proven, peer-vetted content rather than duplicating effort.",[4704],{"start":1864,"end":588,"type":95},{"type":63,"text":4706,"spans":4707,"direction":56},"• Operational cost effectiveness: HEINEKEN has replaced expensive, redundant local programs with a co-authoring model. By allowing operating companies to fulfill global Learning Needs through localization, the organization ensures that budgets are spent on high-impact contextualization rather than starting from scratch.",[4708],{"start":1864,"end":469,"type":95},{"type":63,"text":4710,"spans":4711,"direction":56},"• Time efficiency and speed-to-market: AI-driven workflows have made \"speed-to-market a reality.\" Native AI tools and automated translation have slashed deployment times from months to days, allowing the organization to respond to business needs in real-time.",[4712],{"start":1864,"end":2360,"type":95},{"type":63,"text":4714,"spans":4715,"direction":56},"360Learning has been more than just a piece of new tech for HEINEKEN. As Jodi concludes, \"it has allowed us to come together as one big learning community and has sparked a new mindset where collaborative learning is our biggest 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Their team of personal trainers, sales associates, and Pilates instructors are the face of the brand—each requiring deep, proprietary knowledge to deliver the premium experience clients expect.",[],{"type":63,"text":4861,"spans":4862,"direction":56},"However, their legacy LMS wasn’t keeping pace.",[],{"type":63,"text":4864,"spans":4865,"direction":56},"Eddie Dunn, Learning Development Specialist, and the Equinox L&D team were facing classic enterprise hurdles:",[4866],{"start":85,"end":1280,"type":330,"data":4867},{"link_type":452,"url":4868,"target":454},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Feddiedunnv\u002F",{"type":63,"text":4870,"spans":4871,"direction":56},"A clunky interface that felt like a chore. The previous platform's outdated UI\u002FUX didn't reflect Equinox's design-forward brand, making learning feel like an administrative burden rather than a growth opportunity.",[4872],{"start":85,"end":323,"type":95},{"type":63,"text":4874,"spans":4875,"direction":56},"L&D as gatekeepers, not enablers. The team wanted to tap into Equinox's robust network of internal experts, but their previous platform made it difficult for SMEs to contribute. As Danny Phang, Equinox’s Head of Learning and Development, explains: \"We were kind of the obstacle because we were guarding the gates of the LMS.\"",[4876,4877],{"start":85,"end":2456,"type":95},{"start":2676,"end":4878,"type":330,"data":4879},192,{"link_type":452,"url":4880,"target":454},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fdanny-phang\u002F",{"type":63,"text":4882,"spans":4883,"direction":56},"Limited visibility into what mattered. Without robust reporting, the team couldn't move beyond vanity metrics to understand real business impact.",[4884],{"start":85,"end":3329,"type":95},"RichText$092db53c-3e97-437d-bfef-445c43e2fac5",{"variation":219,"version":177,"items":4887,"primary":4888,"id":4893,"slice_type":217,"slice_label":40},[],{"text":4889},[4890],{"type":63,"text":4891,"spans":4892,"direction":56},"\"Ultimately, we were looking for a better learner experience all around. Learning at Equinox is very central to the employee experience and how we cultivate talent. We needed a platform that had better UI\u002FUX, better authoring capabilities, collaborative features, and reporting.\" — Eddie Dunn, Equinox",[],"RichText$1f243f13-4aaf-495f-9a21-e5d38dcd5031",{"variation":176,"version":177,"items":4895,"primary":4896,"id":4901,"slice_type":217,"slice_label":40},[],{"text":4897},[4898],{"type":63,"text":4899,"spans":4900,"direction":56},"The team needed a way to capture proprietary knowledge from their internal experts, deliver it in an engaging way to every employee in the time of need, and prove its impact with data.",[],"RichText$9149f8d0-1385-4b34-872d-3b32a82c4ba7",{"variation":219,"version":177,"items":4903,"primary":4904,"id":4909,"slice_type":217,"slice_label":40},[],{"text":4905},[4906],{"type":63,"text":4907,"spans":4908,"direction":56},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand.\" - Eddie Dunn, Equinox",[],"RichText$f8f81717-dee1-416c-8109-7ba8442b157a",{"variation":176,"version":177,"items":4911,"primary":4912,"id":4992,"slice_type":217,"slice_label":40},[],{"text":4913},[4914,4918,4921,4925,4928,4931,4934,4937,4941,4944,4947,4950,4953,4959,4963,4966,4969,4972,4975,4979,4982,4985,4988],{"type":201,"text":4915,"spans":4916,"direction":56},"The solution: A modern platform built for collaboration",[4917],{"start":85,"end":4427,"type":95},{"type":63,"text":4919,"spans":4920,"direction":56},"Equinox chose 360Learning to move away from top-down, antiquated training and toward a culture of collaborative learning. Here's how they did it:",[],{"type":295,"text":4922,"spans":4923,"direction":56},"1. A UI\u002FUX that matches their brand standard",[4924],{"start":85,"end":2537,"type":95},{"type":63,"text":4926,"spans":4927,"direction":56},"For Equinox, aesthetics aren't superficial—they're strategic. The learning platform needed to reflect the premium experience their brand delivers every day.",[],{"type":63,"text":4929,"spans":4930,"direction":56},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand,\" Eddie explains. \"As a design-forward brand, 360Learning matches the vibe and experience that we try to cultivate for both our clients and our employees.\"",[],{"type":63,"text":4932,"spans":4933,"direction":56},"Beyond looks, 360Learning offered deep customization. Each function—sales, personal training, Pilates—got its own branded group page. \"We have different banner images, carousel images, gallery widgets to take them to different places and provide information that's useful and specific to those particular functions,\" Eddie notes.",[],{"type":63,"text":4935,"spans":4936,"direction":56},"The result? Learning became central to the employee experience rather than an administrative box to check.",[],{"type":295,"text":4938,"spans":4939,"direction":56},"2. Democratizing learning: From gatekeepers to enablers",[4940],{"start":85,"end":4427,"type":95},{"type":63,"text":4942,"spans":4943,"direction":56},"Equinox didn't just switch platforms—they shifted their entire learning philosophy.",[],{"type":63,"text":4945,"spans":4946,"direction":56},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning,\" Danny explains. \"We wanted to open up that funnel to a larger audience for them to be able to teach courses and content that they are experts in, that they feel passionate about.\"",[],{"type":63,"text":4948,"spans":4949,"direction":56},"Now, Equinox's network of world-class fitness educators and sales experts can co-create content directly in the platform. The L&D team provides quality control, but they're no longer bottlenecks.",[],{"type":63,"text":4951,"spans":4952,"direction":56},"To scale this approach, they've built a \"Theme Toolbox\"—a “teach the teacher” course that guides subject-matter experts on how to become course authors. ",[],{"type":63,"text":4954,"spans":4955,"direction":56},"For Theresa Thurau, an Instructional Designer who worked on Equinox’s groundbreaking women's health certification, collaborative learning accelerates knowledge transmission: \"We've been in the habit of making learning activities where they have to talk to each other in the comments—creating our own version of a discussion board within the courses. That's where we see collaborative learning helping our learners too, having them bounce ideas off of each other and have conversations because that's how our field learns best: by talking to each other.\"",[4956],{"start":1359,"end":913,"type":330,"data":4957},{"link_type":452,"url":4958,"target":454},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Ftheresa-thurau\u002F",{"type":295,"text":4960,"spans":4961,"direction":56},"3. Flexible authoring: Innovative assessment design",[4962],{"start":85,"end":4415,"type":95},{"type":63,"text":4964,"spans":4965,"direction":56},"For Equinox's women's health certification, the team needed to test coaches on complex decision-making across multiple women's life stages.",[],{"type":63,"text":4967,"spans":4968,"direction":56},"Traditional LMS platforms would have forced coaches to write laborious essays covering every scenario. Instead, 360Learning's modular architecture enabled something more innovative.",[],{"type":63,"text":4970,"spans":4971,"direction":56},"\"We built a 'choose your own adventure' style final assessment,\" Theresa explains. \"Because of the modular nature of 360Learning, instead of having our coaches create one word document with a whole case study, we were able to chunk it. We built out one relevant quiz question within each case study.\"",[],{"type":63,"text":4973,"spans":4974,"direction":56},"For other programs, 360Learning's AI-powered authoring tools help capture knowledge from Equinox's world-class experts in a fraction of the time—ensuring the most up-to-date, elite-level techniques are documented and scaled across the organization.",[],{"type":295,"text":4976,"spans":4977,"direction":56},"4. From vanity metrics to strategic insights",[4978],{"start":85,"end":2537,"type":95},{"type":63,"text":4980,"spans":4981,"direction":56},"Equinox replaced surface-level data with reporting that drives real decisions.",[],{"type":63,"text":4983,"spans":4984,"direction":56},"\"There are several ways to report in 360Learning,\" Eddie explains. \"The custom reporting feature—being able to share reports with people either on a schedule or just giving them access to the report—has been very helpful. There's a lot of granular customizability in the reports.\"",[],{"type":63,"text":4986,"spans":4987,"direction":56},"The custom dashboards feature gives stakeholders live views of completion and engagement metrics. And the manager dashboard provides what Eddie calls \"a hands-off way for managers to get insights into their reports' completion of different trainings\"—no L&D bottleneck required.",[],{"type":63,"text":4989,"spans":4990,"direction":56},"The team can now answer questions like: Are new sales hires completing their one-week intensive on time? How are personal trainers progressing through their year-long curriculum? Which compliance trainings need follow-up?",[4991],{"start":1995,"end":1235,"type":228},"RichText$60e5a6c2-dc6d-470a-955f-bb5cef973839",{"variation":219,"version":177,"items":4994,"primary":4995,"id":5000,"slice_type":217,"slice_label":40},[],{"text":4996},[4997],{"type":63,"text":4998,"spans":4999,"direction":56},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning.\"  - Danny Phang, Equinox",[],"RichText$1e73a3d3-45b4-434b-9cd7-5c96dafc4c25",{"variation":176,"version":177,"items":5002,"primary":5003,"id":5049,"slice_type":217,"slice_label":40},[],{"text":5004},[5005,5009,5012,5016,5019,5023,5026,5030,5033,5036,5042,5046],{"type":201,"text":5006,"spans":5007,"direction":56},"The impact: Upskilling at the speed of business",[5008],{"start":85,"end":2392,"type":95},{"type":63,"text":5010,"spans":5011,"direction":56},"By switching to 360Learning, Equinox has done more than update their software—they've future-proofed their talent strategy.",[],{"type":295,"text":5013,"spans":5014,"direction":56},"Built a sustainable learning culture",[5015],{"start":85,"end":593,"type":95},{"type":63,"text":5017,"spans":5018,"direction":56},"By empowering subject matter experts to create content and enabling peer-to-peer learning through collaborative features, Equinox has ensured that expertise stays within the company even as people move through the organization. In this set up, everyone can contribute to the upskilling strategy, especially the internal experts who are passionate about sharing their knowledge.",[],{"type":295,"text":5020,"spans":5021,"direction":56},"Personalized onboarding experiences",[5022],{"start":85,"end":588,"type":95},{"type":63,"text":5024,"spans":5025,"direction":56},"Since joining 360Learning, Equinox has completely rebuilt several new onboarding programs and full curriculums within the platform. Each function—from sales to personal training to Pilates—now has its own e-learning onboarding path tailored to their specific needs. ",[],{"type":295,"text":5027,"spans":5028,"direction":56},"Supported business performance",[5029],{"start":85,"end":370,"type":95},{"type":63,"text":5031,"spans":5032,"direction":56},"Tailoring learning programs isn’t just about personalization - it’s about driving business results: \"Over the past couple years since we joined 360Learning, we've completely rebuilt several new onboarding programs,” Eddie explains. “We've also launched several big initiatives this past year like missions and the women's health certification, and I would say that their success in large part has been due to the learner experience on the platform.\"",[],{"type":63,"text":5034,"spans":5035,"direction":56},"He continues: \"While it's difficult to draw the arrow of attribution, we've seen an increase in sales over the past year. I would argue that our sales training development has been partially responsible for that lift. The sales onboarding has been completely redesigned within 360Learning as well.\"",[],{"type":63,"text":5037,"spans":5038,"direction":56},"Danielle Picot, EFTI Curriculum Designer, adds: \"360Learning has really helped improve our sales and offerings that we can get to clients. The women's health certification was a full new PT service that we were able to lift up and launch given the education we provided.\"",[5039],{"start":85,"end":1285,"type":330,"data":5040},{"link_type":452,"url":5041,"target":454},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fdanielle-picot\u002F",{"type":295,"text":5043,"spans":5044,"direction":56},"Scaled alongside business growth",[5045],{"start":85,"end":469,"type":95},{"type":63,"text":5047,"spans":5048,"direction":56},"Equinox significantly expanded their personal training (PT) employee base over the past year, and engagement with PT learning kept pace. \"We've had more engagement with PT learning,\" Eddie notes, crediting the platform's flexibility for enabling more coaches to complete their core curriculum despite rapid headcount growth.",[],"RichText$1b9236fe-2091-444c-9a2a-7137edc30766",{"variation":176,"version":177,"items":5051,"primary":5052,"id":5061,"slice_type":217,"slice_label":40},[],{"text":5053},[5054,5058],{"type":201,"text":5055,"spans":5056,"direction":56},"Looking ahead: building out a transformative L&D strategy",[5057],{"start":85,"end":3190,"type":95},{"type":63,"text":5059,"spans":5060,"direction":56},"Today, Equinox is a learning organization in the truest sense. 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By automatically importing learning statistics from 360Learning into SAP SuccessFactors, Arkema’s L&D team can better understand the impact of training on the HR strategy and avoid hours of double data entry.",[5382],{"start":85,"end":2892,"type":95},{"type":63,"text":1040,"spans":5384},[],{"type":63,"text":5386,"spans":5387},"Users navigate their learning environment through a single entry point for a 100% integrated experience via a SSO (Single Sign-on) connection:",[5388],{"start":1898,"end":2504,"type":95},{"type":63,"text":5390,"spans":5391},"• Learners browse online and blended learning catalogs, and are redirected to 360Learning",[],{"type":63,"text":5393,"spans":5394},"• Authors create training courses on 360Learning’s authoring tool",[],{"type":63,"text":5396,"spans":5397},"• Managers analyze team learning statistics, and validate blended training workflows",[],{"type":63,"text":1040,"spans":5399},[],{"type":63,"text":5401,"spans":5402},"With this synchronization, learning analytics from 360Learning are uploaded into the SAP Successfactors LMS, under the “completed training” tab. ",[],{"type":63,"text":1040,"spans":5404},[],{"type":63,"text":5406,"spans":5407},"Gauthier attests to the ease of use of this new workflow: ",[],"RichText$28692f4e-c102-45d5-89ce-1ca800d883f8",{"variation":219,"version":177,"items":5410,"primary":5412,"id":5419,"slice_type":217,"slice_label":40},[5411],{},{"text":5413},[5414],{"type":63,"text":5415,"spans":5416},"\"The integration between 360Learning and SAP Successfactors is done in a complementary and connected approach. The automation is extremely robust, centralizes all of our training data in one single place and saves us hours of admin work!\"",[5417],{"start":85,"end":5418,"type":95},238,"RichText$ff71e541-f425-4027-a753-8f8917b886f2",{"variation":176,"version":177,"items":5421,"primary":5423,"id":5458,"slice_type":217,"slice_label":40},[5422],{},{"text":5424},[5425,5428,5439,5441,5455],{"type":295,"text":5426,"spans":5427,"direction":56},"Aggregating a rich content catalog into the flow of work\n",[],{"type":63,"text":5429,"spans":5430,"direction":56},"Next up, the Arkema team wanted to address learning needs by breaking down barriers to knowledge, and achieve upskiling at scale.\n\nWith 360Learning’s LXP features set, learners access the best libraries of soft skills training courses produced by leading institutions, all aggregated on the HRIS portal. In a couple of clicks, the course will launch on 360Learning, all seamlessly operated via SSO. 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",[5444,5453],{"start":535,"end":5445,"type":330,"data":5446},202,{"id":5447,"type":111,"tags":5448,"lang":6,"slug":5449,"first_publication_date":5450,"last_publication_date":5451,"uid":5452,"link_type":119,"isBroken":121},"YuvXLBEAACEA7J35",[],"the-ai-driven-multilingual-lms-platform-built-for-global-teams","2022-08-08T14:15:31+0000","2026-09-08T16:12:53+0000","globalization",{"start":5114,"end":5454,"type":95},468,{"type":63,"text":5456,"spans":5457,"direction":56},"Gauthier speaks to the impact of the Globalization solution:",[],"RichText$c10133c2-7901-48a7-a252-783b6e28bb26",{"variation":219,"version":177,"items":5460,"primary":5462,"id":5468,"slice_type":217,"slice_label":40},[5461],{},{"text":5463},[5464],{"type":63,"text":5465,"spans":5466},"\"If your company operates internationally, the Globalization solution is for you. It makes a single training course available to an audience of learners in multiple languages. We're able to release our training courses in 14 languages and reach almost 100% of the group in their native language. We just translated some content into Malay since our teams in the field don’t speak English.\"",[5467],{"start":85,"end":4192,"type":95},"RichText$85b8e560-be9b-4603-94f0-42ad17fd454e",{"variation":176,"version":177,"items":5470,"primary":5472,"id":5498,"slice_type":217,"slice_label":40},[5471],{},{"text":5473},[5474,5477,5479,5482,5484,5493,5495],{"type":295,"text":5475,"spans":5476},"Capturing and sharing internal expertise in collaborative academies",[],{"type":63,"text":1040,"spans":5478},[],{"type":63,"text":5480,"spans":5481},"In a sector as complex as specialty chemicals, internal experts play a key role in passing on the right techniques, supported by a strong culture of mutual support within the Arkema group.",[],{"type":63,"text":1040,"spans":5483},[],{"type":63,"text":5485,"spans":5486},"This couldn't be a better environment for 360Learning's collaborative learning academies. Thanks to the authoring tool and its intuitive UX, business experts can create modules in less than 17 minutes, without any prior expertise in instructional design. 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